Artist Ticketing Coordinator

POSITION: Adelaide Fringe Artist Ticketing Coordinator

LOCATION: Adelaide Fringe Head Office

REPORTS TO: Senior Artist Ticketing Coordinator

EMPLOYMENT: Full time (Fixed Term, FTE 38 Hours), 3 November 2026 to 21 March 2027

POSITION SUMMARY

The Artist Ticketing Coordinator is one of a team of Coordinators, working collaboratively with the Ticketing Manager, Assistant Ticketing Manager, Senior Artist Ticketing Coordinator, Ticketing Programs Coordinators and Schools Program team.

The main objectives of the role are to provide excellent and efficient service for the registered artists, venues and presenters participating in Adelaide Fringe 2027, to build and proof the program of registered venues and events, and to assist in all manner of their ticketing requests. Requests come in through a shared inbox, and the role also provides face-to-face and over-the-phone ticketing services as required.

The Artist Ticketing Coordinators and the Ticketing Programs Coordinators support each other as workloads shift through the season. The Artist Ticketing Coordinators lean artist facing and the Ticketing Programs Coordinators lean program facing, and both are expected to pick up the other side of the work when it gets busy.

The Artist Ticketing Coordinator works extensively with the Artist and Venue Registration platform (AVR), the Red61 ticketing system and ManageMyTix reporting dashboard. At times the need may arise for the Artist Ticketing Coordinator to support the Customer Experience team, which may include helping to direct Customer Experience Casuals during busy periods.

In the lead up to and during the delivery of Adelaide Fringe, from 19 February to 21 March 2027, the Artist Ticketing Coordinator will be required to work outside of normal business hours (weekends and evenings) over a 7-day rotating roster.

ESSENTIAL / DESIRABLE CRITERIA

Education / Experience

• Demonstrated experience in a ticketing, box office or customer service leadership role in festivals, events or venues.
• Experience supervising staff in high-pressure or fast paced operational contexts.
• Familiarity with ticketing systems (Red61 or similar).
• Strong computer literacy across Microsoft Office, Google Suite and digital tools.
• Ability to work evenings, weekends and public holidays across a rotating roster during February and March 2027.
• Current Police clearance, or willingness to obtain one.
• Experience in an open-access arts festival. (desirable)

Soft Skills and Personal Attributes

• A positive and enthusiastic attitude with a passion and commitment to the arts.
• Calm under pressure with strong problem-solving skills.
• Excellent communicator with a stakeholder-first mindset.
• Organised and detail focused while managing multiple priorities.
• Flexible, approachable and collaborative.