Service Manager

Service Manager – headspace Penrith Primary Care

Lead with purpose. Build a stronger service. Make a difference to young people and their communities.
• Location: headspace Primary care, Penrith
• Employment Type: Full-Time position (Monday to Friday) Max -term until October 2027
• Salary: HPA Level 5, Starting from $75 per hour commensurate with experience + Salary Packaging benefits of up to $18,550 per annum

About the Program
headspace is Australia’s national youth mental health foundation, focused on early intervention and integrated care for people aged 12–25. We work to ensure young Australians get the right support at the right time, across mental health, physical health, education/employment, and substance use.
For more information about headspace, please visit www.headspace.org.au
About the role
We’re looking for an experienced and passionate Service Manager to lead the day-to-day operations of headspace Penrith Primary Care.
This is an opportunity to provide strong operational and people leadership while supporting the delivery of high-quality, accessible and recovery-oriented mental health services for young people.
Working closely with senior leadership, you will lead the team to deliver best-practice services, drive continuous improvement and ensure the service meets its strategic, quality and funding requirements.
Key Responsibilities:
• Provide visible and supportive leadership to a multidisciplinary team of clinical and non-clinical staffs, fostering a positive, inclusive and high-performing culture.
• Lead the day-to-day operations and service delivery across headspace Penrith Primary Care and related services in the centre including Work and Study program.
• Provide clinical leadership, consultation and support for complex and critical matters.
• Oversee intake, referrals, case allocation, clinical reviews, workforce planning and rostering.
• Lead recruitment, onboarding, staff development, supervision and performance management.
• Drive quality improvement, accreditation, audits and service evaluation activities.
• Monitor service outcomes, data and KPIs, supporting reporting and funding requirements.
• Manage allocated budgets and resources effectively.
• Develop and maintain strong relationships with internal and external stakeholders to strengthen service outcomes.
To learn more about the role, click here to view the Position Description
About You
You’re an experienced mental health professional and people leader who is passionate about delivering meaningful outcomes for young people and their communities.
You’ll bring:
• Relevant allied health qualifications in Community Services, Mental Health, Youth Work or an equivalent field.
• Significant experience in mental health, including working with people experiencing severe and persistent mental illness.
• Demonstrated leadership and people management experience.
• Strong understanding of recovery-oriented mental health practice.
• Experience leading and reviewing mental health services and supports.
• Strong skills in performance management, recruitment, coaching and team development.
• Experience with service planning, budgets, KPIs and continuous improvement.
• Excellent communication, organisation and stakeholder engagement skills.
• Strong professional judgement and the ability to manage complex situations.
• A current Australian Driver Licence.
What we offer:
• Access to the national headspace network, resources and learning opportunities.
• Extensive professional development, including management and leadership programs.
• Salary packaging up to $18,500 per annum.
• 4 Me Days and 4 CPD Days per calendar year (pro rata).
• U Rewards and Fitness Passport benefits.
• Regular supervision, training and ongoing career development.
• Be part of a passionate team committed to recovery-oriented practice and making a difference every day.
Click here to learn more about our great benefits: Benefits of working at Uniting
Ready to lead where it matters most?
Contact: Pallavi Bhatia — Talent Acquisition Specialist pbhatia@uniting.org
Applications close: 11:55pm, Tuesday 22nd September 2026
Employment is subject to satisfactory background checks including National Police Check, Working with Children Check, and Reference Checks.
About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.