Technical Lead (Integrations)

At Flight Centre Travel Group (FCTG) our purpose is to*'open up the world for those who want to see'*. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

We're looking for a Service Product Lead to help run and evolve our Integration & API Services capability.

You'll play a key role in ensuring our integration services operate effectively day to day while helping improve the standards, practices and platforms that support integrations across FCTG's Global Business Services.

This role sits at the intersection of service operations, solution delivery and continuous improvement. Your primary focus will be the operational health of the service, working closely with our integration teams, Global Capability Centre (GCC), Service Desk and managed service partners to deliver reliable, scalable and supportable integration outcomes.

While this isn't primarily a hands-on development role, we're looking for someone who remains close to the technology, enjoys solving complex integration challenges, and can provide confidence and direction when it matters most, if this sounds like you, we encourage you to apply!

Day in the life:

• Supporting the operational health, reliability and supportability of our integration service
• Working with support and delivery teams to manage incidents, requests, problem management and service improvements
• Partnering with Solution Architects and project teams to ensure solutions align with integration best practices and are fit for production
• Promoting integration standards, governance, reusable patterns and operational excellence
• Providing guidance across internal teams, our GCC and managed service partners
• Driving continuous improvement in how integration services are delivered and operated

We’d love to hear from you if you have

• Minimum 5+ years' hands-on experience with Integration platforms, preferably Azure Integration Services
• Experience in Agile methodologies and ITIL framework
• Bachelor's degree in Information Technology
• Strong enterprise integration experience
• Deep understanding of APIs, messaging and event-driven architectures
• Experience operating and improving integration services in production environments
• Strong stakeholder engagement and problem-solving skills
• Experience working across delivery teams, support teams and service providers
• A passion for improving standards, reliability and capability maturity

Experience with Azure Integration Services or similar integration platforms is highly regarded, but we're most interested in people with strong enterprise integration foundations and have experience of integration as a discipline and enjoy solving real-world operational and delivery challenges.

Why join us?

This capability continues to evolve, creating an opportunity to influence how integration services are delivered, supported and improved across a complex global organisation.

If you enjoy helping teams succeed, improving service outcomes, and shaping the future of enterprise integration, we'd love to hear from you.

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

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