Platform Success Representative with English

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

About us:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways.

As a Platform Success Representative, you will be:

• Achieving sales targets by proactively managing a group of platform trading customers.
• Identifying, onboarding, and reactivating new and dormant online partners.
• Training and educating partners to promote a self-serve approach on the platform.
• Collaborating with internal teams to maximize sales opportunities through the platform.
• Handling inbound queries and providing solutions within the defined SLA.
• Focusing on customer base growth, platform utilization, and revenue targets.
• Resolving day-to-day platform issues and driving insights during customer interactions.
• Promoting Ingram Micro campaigns and increasing platform engagement.
• Driving self-serve quoting and quote-to-order conversions.
• Monitoring customer trends and collaborating on resolving challenges.
• Working a Monday to Friday schedule from 11:00 AM to 8:00 PM.

About you :

You are:

• Pro-active!
• Customer oriented
• Thinking outside the box to drive positive improvement

But you also have:

• Knowledge of professional, effective telephone techniques and customer care
• Strong negotiation and influencing skills
• Good knowledge of IT products
• Excellent communication skills: written and verbal required.
• Ability to meet deadlines
• Team player approach
• Fluent English

About our offer:

• Competitive salary & Bonus system
• Additional health insurance
• Food vouchers & Transport Allowance
• Well-being Program & Multisport card
• Referral and baby bonus
• Paid holiday days increasing in time
• Chance to practice foreign language skills and attend different trainings
• Various opportunities for career development and growth within the company
• Free access to an online learning platform
• Hybrid type of work
• Modern office space with free coffee and hot beverages
• Recognition awards

We do not finish with the good news, because we have:

• Impressive parties
• Lots of social events
• Company discounts
• A unique open-minded culture
• Fresh, lively and friendly work environment
• Trending TikTok and Instagram accounts
• Inspiring leaders

What are you waiting for? Apply now!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

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