Senior Veeva CRM Administrator/SME

Proxiad SEE is an IT consulting and software development company, part of Proxiad Group France. Operating in Bulgaria and North Macedonia, we employ over 250 professionals skilled in various sectors: healthcare, finance, e-commerce and retail, transport & logistics, procurement. Were also the company behind two software solutions for office work – our workplace management software, Desk Buddy, and our performance management software, GROW.

About the role:

We are looking for an experienced and highly motivated Senior Veeva CRM Administrator to oversee and continuously improve our partners' Veeva CRM environment across three countries.

The CRM administration will be responsible for ensuring process excellence, efficiencies and optimization in a variety of CRM-related processes from user management and support, to testing of fixes and enhancements, to systems training development and delivery. This role involves close cooperation with the International. ITBP for Commercial & Medical IT and the US-based Veeva platform team.

Key Responsibilities:

• CRM user management and new joiner support
• Serving as the technical support POC for CRM users in Europe.
• Triaging user issues, ensuring proper logging, tracking (e.g. using ticketing system where appropriate), cooperating closely with Veeva platform and IT support teams in the US on issue resolution, incl. following agreed escalation processes when required.
• Maintaining a set of troubleshooting guides and user guides for standardized and efficient user support.
• Identifying patterns in user issues & requests and flagging improvement areas to the ITBP and platform team
• Support CRM backlog administration (logging tickets, ensuring completeness, accuracy and timely update entries).
• Testing of new features, both for ongoing enhancements and projects. Providing proactive support during UAT and hypercare project phases, ensuring thorough testing, progress tracking and documentation.
• Execution of standard processes in CRM in response to individual HCP requests related to executing their rights under GDPR.
• Triaging individual HCP & HCO data change requests coming through non-CRM channels, passing them on for execution, monitoring and logging completion.

Qualifications and Experience:

• Minimum 5 years of experience as a Veeva CRM Administrator or similar role within the pharmaceutical or healthcare industry.
• In-depth knowledge of Veeva CRM configuration, functionality, and reporting tools.
• Proven experience in multi-country CRM management.
• Demonstrated ability to train, mentor, and support users with varying technical backgrounds.
• Excellent communication and interpersonal skills; able to work effectively across countries and functions.
• Strong organizational and analytical skills, with attention to detail and problem-solving mindset.
• Fluency in English (both written and spoken); additional European languages are considered an advantage.

Benefits:

• Hybrid work model with a minimum of two days per month onsite. Remote options available
• 25 days of paid annual leave
• Additional health insurance package (including dental and optical services)
• Language classes and L&D opportunities
• Internal recognition system with different levels of financial bonuses
• Team buildings, game nights, hikes and many other social events
• Food vouchers, presents for your work anniversary, birthday, etc., employee discounts

All applications will be treated with strict confidentiality.

Only short-listed applicants will be contacted.