Lead Field Service Rep

Nalco , an Ecolab Company, is seeking a Lead Field Service Rep​ in our Energy Services group. The Lead Field Service Rep will primarily be responsible for providing contractual services and assist customers with problem solving support regarding their products/applications/solutions.

What’s in it For You:

• Flexible, independent work environment where you will manage a monthly schedule

• Access to best in class resources, tools, and technology

• Develop your career as you drive growth

• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment

• Competitive base salary benefits package starting day 1 of employment, including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!

What You Will Do:

• Solve a wide range of complex, multi-disciplinary problems

• Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required

• Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes

• Conduct site surveys, product/application audits

• Inventory management of chemical delivery systems

• Collect samples for monitoring chemical program

• Deliver chemicals to customer as needed

• Conduct field evaluations of new products

• Lead appropriate pre-trial surveys for site visits

• Interact with appropriate internal and external customers and resources

• Maintain accurate records based on information gathered during trials and surveys

• Create troubleshooting service guides and bulletins on existing products

• Coordinate and manage sampling and inventory schedules

• Coordinate implementing solutions with customers

• Assist sales in preparing business proposals

• Participate in design reviews, new applications and start-ups evaluations

• Assist in critiquing products serviceability, performance and reliability

• Provide customers with expert technical service in all major applications

• Serve as a Mentor for all levels of Service Reps

• Support and be committed to the teams Quality Improvement Process

• Promptly report every incident, accident, injury or applicable near miss to next level management

• Provide on-site field service (on the phone or on-site)

Physical Demands:

• Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high

Minimum Qualifications:

• 2 years of education beyond high school in college or technical school

• Ability to travel within a geographic territory

• Ability to travel overnight for business

• Must have a valid Driver’s License and acceptable Motor Vehicle Record

• No immigration sponsorship offered for this role

Preferred Qualifications:

• Associates degree in Engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification

• 4 years of successful technical sales or field sales support experience

• Must have knowledge of and experience in materials, scheduling and inventory processes

• Experience in oil and gas industry preferred

• Previous Refinery/Petrochemical experience

• Water treatment or specialty chemical industry experience

• Working knowledge of boilers, cooling towers, and wastewater treatment systems

• High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)

• History of working in a field that required autonomy and self-motivation

• Excellent communication skills

• Excellent organizational skills

• A strong work ethic and ability to multitask