Surf Academy Team Leader

Role:

Surf Academy Team Leader

Location:

Bahrain Surf Park, Bilaj Al Jazayer

Reporting to:

Surf Academy Manager

YOU ARE PART OF WHAT WE ARE AND WHAT WE DO

Our Vision at Bahrain Surf Park is to bring surfing to the nation, and develop passion for health, wellbeing and fun through Waves for All. We will attract visitors from all continents, growing Bahrain’s surf and beach culture, and act as a catalyst to establish Bahrain not only as the Premier Surf Destination of the Middle East, but as a leading destination for fun - with Water, Waves and Surfing at our core.

We will create smiles, happiness, and wellbeing through safe fun activities for all backgrounds, abilities and generations, now and into the future.

OVERVIEW AND PURPOSE OF YOUR ROLE

The Surf Academy Team Leader works on the floor alongside the Surf Academy Team Members and is the senior point of reference during the shift. You carry out the same daily duties - welcoming guests, checking bookings, and fitting and issuing rental equipment - while leading the team through the day, keeping the guest flow on schedule, and making sure procedures are followed.

Reporting to the Surf Academy Manager, you are the first point of escalation for guest and equipment issues, you run the opening and closing routines, and you help train and develop new Team Members. When the Surf Academy Manager is off site, you hold responsibility for the running of the Surf Academy.

ROLE RESPONSIBILITIES

• Lead the Surf Academy team during your shift: brief the team before opening, allocate positions, and debrief at the end of the day
• Work on the floor alongside the team: welcome guests, verify bookings and rental inclusions, and fit and issue wetsuits, surfboards, leashes and accessories
• Keep the guest flow on schedule during peak periods, adjusting positions and priorities as the day develops
• Act as first point of escalation for guest questions, complaints and operational issues, resolving what you can and referring the rest to the Surf Academy Manager
• Run the opening and closing routines, including area set-up, equipment counts and end-of-day checks
• Train and coach new Team Members on procedures, product knowledge, equipment handling and guest interaction
• Monitor standards on the floor and give clear, constructive feedback to the team
• Oversee the receiving, sorting, rinsing and storing of equipment after each session
• Carry out regular equipment inspections; log damage and repairs, and report stock gaps or recurring problems to the Surf Academy Manager
• Support the Surf Academy Manager with schedules, stock counts, checklists and daily reporting
• Keep the Surf Academy and rental area clean, safe, organised and welcoming at all times
• Coordinate with Instructors, Lifeguards and the Guest Experience Team to keep sessions running smoothly
• Make sure safety procedures and internal standards are understood and followed by the whole team
• Support surf camps, demo days, school groups and special events
• Deputise for the Surf Academy Manager during days off and absences

Qualifications

• Passion for water sports and an interest in surfing (surfing, wakeboarding, kitesurfing, SUP, diving, swimming, etc.)
• Comfortable working in a fast-paced, outdoor, guest-facing environment
• Confident communicator with attention to detail (bookings, sizes, timing)
• First Aid and CPR certification an advantage (training can be provided)

Experience

• Previous experience in a supervisory or team leader role in hospitality, retail, rentals or a leisure facility
• Good working knowledge of surf equipment and/or board sports gear
• Experience in a surf school, beach club, water park or similar environment is a strong asset

Professional Skills&Attributes

·

Able to lead by example and keep a team motivated through long, busy days

·

Organised and reliable, with the ability to prioritise under pressure

·

Comfortable making decisions on the floor and knowing when to escalate

·

Basic administrative skills: stock records, checklists and shift reports

·

Must have tact and discretion in dealing both with visitors and colleagues

Personal Qualities

• Willingness to learn and to develop others: open to feedback and comfortable giving it
• A strong desire to get people active and improve accessibility and inclusivity for all
• Committed to working early mornings, later nights, weekends and holidays as required when the site is at its busiest
• Fluent English is required (B2 minimum), Arabic a plus (highly desirable)

Benefits and Perks

• Competitive salary with career growth opportunities
• Shared accommodation available for staff
• Holiday allowance, medical and life insurance in line with Bahraini Labour Law
• Unique workplace only meters from the ocean
• Access to surf sessions in a world-class Wavegarden facility
• Staff discounts
• Be part of a dynamic, multicultural team pioneering surf culture in a new region
• Share the health and lifestyle benefits of surfing with the local community
• Join a new and exciting growing industry
• Ongoing training and development provided by the Surf Academy Manager

HOW YOU DO IT:

Our Team Culture depends on all our team pulling together, and competencies and behaviours matter. Through our performance appraisal process, the Senior Management Team at Bahrain Surf Park is committed to supporting you to behave and perform according to our values.

Waves for All:

We are inclusive in everything we do. We nurture everyone from the complete novice to expert surfer and all in between. We do this with equal respect for everyone, and without judgement. We champion diversity. We have integrity and are genuine. We do what we say we will do and do it in a way that aligns with our values – every minute of every day. We deliver ‘Waves for all’ through positive interactions with our guests and strive to get it right first time.

Bringing the Aloha Spirit to Bahrain:

We love and respect Hawaii - the birthplace of surfing

• and we embrace their Aloha Spirit in everything we do. Our positive work environment and culture embodies at its core a unique, nurturing and compassionate essence which promotes kindness, understanding & harmony among people, regardless of their background or beliefs.

Vitality:

We support each other because everyone matters. People are our business, define who we are and what we are. We care. We work collaboratively as one team, sharing ideas, knowledge and insight to achieve our common purpose. We have the knowledge, skills, enthusiasm and passion to make a difference to everyone around us. We do things ‘The BSP Way’. We recruit with Attitude in Mind. Our people-centric culture drives everything we do, and underpins the way our guests feel about us, resulting in our ultimate business success.

We Strive for Excellence:

We do everything to the best of our ability and never accept second best. Our first priority is SAFETY. We are resourceful and create the best possible experience for our guests and our BSP team. We look for new ways of doing things, embrace change and overcome difficulties through Teamwork and open and honest communication.

Creating Smiles:

Everything we do and how we do it is about creating safe and memorable experiences for our guests. We are a SMILE FACTORY!

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Our passion is to ensure everyone who visits Bahrain Surf Park has THE BEST experience and shares the joy with their friends and family, and wants to return again and again…and again..