Evening Room Attendant

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Evening Room Attendant. Reporting to the Assistant Director of Housekeeping, the Evening Room Attendant is a key member of the Housekeeping team responsible for delivering high-quality cleaning and exceptional turndown service. This role ensures guest rooms remain clean, comfortable, and thoughtfully prepared during the evening hours, contributing directly to an outstanding guest experience.

Key Responsibilities

Turndown Service & Evening Room Preparation

• Perform professional turndown service, including turning down beds, closing curtains, refreshing the room, and placing amenities according to brand standards.

• Stage and place guest amenities, welcome items, and special requests according to guest preferences and hotel standards

• Ensure rooms are left in a welcoming, restful condition for overnight guests.

• Restock amenities, toiletries, and supplies as required during evening service.

Guest Room Cleaning & Maintenance

• Thoroughly clean and maintain assigned guest rooms, including making beds, changing linens, vacuuming, dusting, polishing, and cleaning bathrooms to the highest standards.

• Empty trash, tidy living spaces, and address any visible soiling or disorder during evening rounds.

• Ensure rooms remain consistently maintained throughout the guest’s stay.

Guest Interaction & Service

• Respond promptly and courteously to guest requests for cleaning, additional amenities, or special services.

• Provide friendly, professional service while respecting guest privacy and security at all times.

Maintenance Reporting & Safety

• Report any maintenance issues, safety hazards, or operational concerns to the Supervisor or Executive Housekeeper.

• Follow all safety procedures and handle equipment and cleaning materials according to hotel protocols.

Teamwork & Operational Support

• Maintain a clean, organized, and efficient work area, including housekeeping carts and supplies.

• Work effectively both independently and as part of the Housekeeping team.

• Assist with special cleaning projects or deep-cleaning tasks as assigned.

Other Duties & Responsibilitie s

• Perform other duties and responsibilities as assigned by management to support the overall operations of the hotel and ensure an exceptional guest experience.

Qualifications

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Experience

• Previous experience in housekeeping, room attendant, or a related cleaning role is preferred, ideally in a luxury hotel or resort environment.

• Experience delivering turndown service or working evening shifts is an asset.

Education

• High school diploma or equivalent.

Competencies, Knowledge & Skills

• Strong attention to detail with high cleanliness and presentation standards.

• Excellent time management and the ability to work efficiently in a fast-paced environment.

• Professional customer service skills with a friendly, guest-focused attitude.

• Ability to follow safety procedures, operational protocols, and respect guest privacy.

• Organized and capable of working independently and collaboratively as part of a team.

Personal Attributes, Culture & Values

• Reliable, adaptable, and committed to delivering excellence in every task.

• Proactive and service-oriented with a focus on guest satisfaction.

• Positive attitude and willingness to support colleagues and contribute to a strong team culture.

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.

• Foster an inclusive environment where every individual feels valued and respected

Circumstances

• Flexibility to work evening shifts, weekends, and holidays as operational needs require.

• Physical ability to stand, walk, bend, lift, and perform repetitive tasks throughout the shift.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.