Concierge & Experience Host

As Concierge & Experience Host, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Concierge & Experience Host, I will assume full responsibility for the efficient operation in the following:

• Acts as the main point of contact for all guest requests, ensuring prompt, personalized, and anticipatory service.
• Manages pre-arrival arrangements including transportation, restaurant bookings, spa reservations, and special requests.
• Provides expert recommendations on local attractions, cultural experiences, dining options, and activities.
• Handles all concierge services including bookings for excursions, tours, events, and external experiences.
• Coordinates transportation services such as airport transfers, private drivers, and car rentals.
• Maintains and updates a comprehensive database of local vendors, partners, and service providers.
• Builds strong relationships with external partners to ensure high-quality service delivery.
• Assists VIP guests with personalized itineraries and tailored experiences.
• Ensures seamless communication between departments to deliver a cohesive guest journey.
• Monitors guest preferences and records them in CRM systems to enhance repeat guest experiences.
• Handles guest complaints, special requests, and last-minute changes efficiently and professionally.
• Ensures all reservations and services are accurately booked, confirmed, and billed.
• Promotes and upsells resort services, including spa, dining, and experiences.
• Provides guests with clear and accurate information regarding resort services, policies, and schedules.
• Maintains a clean, organized, and welcoming concierge desk and lobby presence.
• Supports arrival and departure experiences when required.
• Communicates effectively with guests through verbal and non-verbal communication.
• Reports any guest feedback, service issues, or operational concerns to management.
  Maintains knowledge of all emergency procedures and ensures guest safety at all times.
• Attends meetings and training sessions as required.
• Upholds Six Senses guidelines and LQA standards at all times.
• Performs any additional tasks as assigned by the management.

Qualifications

To execute the position of Concierge & Experience Host, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
• Familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hospitality operations, including emergency evacuation drills.
• Fluent in French & in English.
• European passport or valid Swiss work authorization

The above is intended to provide an overview of the role and responsibilities for an Experience Host at Six Senses Crans Montana It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Crans Montana is an equal opportunity employer. This policy applies to all terms and conditions of employment.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?