Tech Product Owner

• Work closely with business stakeholders to understand business needs, customer pain points, opportunities, and expected outcomes.
• Translate business requirements into product requirements, features, user stories, and acceptance criteria.
• Own, maintain, and prioritize the product backlog based on business value, customer impact, dependencies, and technical feasibility.
• Define and communicate product objectives, scope, and expected outcomes.
• Support the development of product roadmaps and release planning.
• Act as the key liaison between Business, Digital, and Technology teams, ensuring effective communication and alignment.
• Collaborate with solution architects, developers, and integration teams to validate technical approaches and solutions.
• Identify dependencies across existing platforms, APIs, backend systems, and third-party solutions.
• Participate in initiatives related to digital channels such as web portals, mobile applications, self-service platforms, e-commerce, and omnichannel customer experiences.
• Work closely with UX/UI teams to ensure alignment between customer experience, business objectives, and technical implementation.
• Actively participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
• Define acceptance criteria and validate delivered functionality.
• Support User Acceptance Testing (UAT) activities and coordinate business validation processes.
• Facilitate workshops, requirement discovery sessions, and stakeholder discussions.
• Identify, manage, and mitigate risks, dependencies, blockers, and conflicts impacting project delivery.

Requirements

• Minimum of 4 years of experience in Product Ownership, Business Analysis, Product Management, IT Consulting, or similar roles.

• Experience working as a Product Owner, Technical Product Owner, Business Analyst, or a business-technology interface role.

• Experience delivering and evolving digital products or customer-facing technology solutions.

• Strong experience gathering, analyzing, and translating business needs into functional and product requirements.

• Experience managing:

  • Product Backlogs
  • Epics and Features
  • User Stories
  • Acceptance Criteria
  • Functional and Business Requirements

• Experience working within Agile/Scrum environments.

• Direct interaction with business stakeholders and technical teams.

• Hands-on experience with Jira, Confluence, Azure DevOps, or similar tools.

• Web and Mobile Applications.

• APIs and System Integrations.

• REST and JSON.

• Frontend and Backend Architecture Fundamentals.

• Microservices Architecture.

• Authentication and Authorization Concepts.

• Cloud Computing and Modern Digital Architectures.

• Software Development Lifecycle (SDLC).

• Testing, UAT, and Release Management Processes.

• Previous Telecommunications industry experience.

• Knowledge of BSS/OSS ecosystems.

• Experience with CRM, Billing, Order Management, and Customer Management Platforms.

• Participation in Digital Transformation programs.

• Understanding of telecom customer journeys.

• Experience working with distributed teams across LATAM, North America, or Europe.

• Knowledge of UX/UI and Customer Journey Mapping methodologies.

• Experience with Digital Analytics and KPI tracking.

• Product Owner, Scrum, Agile, or SAFe certifications.

• Advanced to Fluent English (C1/C2).

• Ability to actively participate in and facilitate meetings conducted entirely in English.

• Experience writing user stories, functional documentation, business requirements, and professional communications in English.

• Comfortable collaborating daily with international teams and stakeholders.

Benefits

• Comprehensive health and life insurance coverage.
• "Your World, Your Office" benefit: work remotely from anywhere you choose up to three times per year.
• Vacation bonus.
• Paid day off on your birthday.
• Childbirth bonus.
• Christmas gift card.
• Bicycle parking facilities.
• Flexible work arrangements in accordance with company policies and statutory leave entitlements.
• Casual dress code.
• Company-sponsored and WeWork social and celebration events.
• Complimentary healthy snacks in the office.
• English language learning scholarships.
• Access to Udemy training and professional development courses.
• Exclusive discounts with partner merchants.
• Additional discounts and financial benefits through Caja Los Andes Compensation Fund .
• Occupational Health and Safety coverage through IST (Occupational Safety Institute) .