Welcome Officer

Position Summary

The Welcome Officer serves as the primary face and voice of the school, responsible for delivering an exceptional first impression to all visitors, clients/parents , and employees. This role manages front desk operations, handles incoming communications, ensures visitor security protocols, and maintains a seamless, professional environment in the reception area.

Key Responsibilities

• Guest Experience & Reception: Greet visitors, clients, and vendors warmly; manage the digital or manual guest check-in process; and issue visitor badges.
• Call & Mail Management: Answer incoming phone calls, filter inquiries, route callers to appropriate departments, and handle incoming/outgoing mail, packages, and deliveries.
• Security & Compliance: Ensure sign-in procedures and non-disclosure agreements (NDAs) are completed by guests; maintain visitor logs and enforce access-control protocols.
• Front-of-House Maintenance: Keep the reception area, waiting lounges, and executive meeting spaces clean, presentable, and well-stocked with refreshments or informational brochures.
• Meeting & Event Logistics: Coordinate conference room bookings, schedule appointments, and set up AV equipment or catering for guest meetings.
• Administrative/Admission Support: Assist AM and Operations teams with administrative tasks, admission exam, badging systems, expense reporting, or office supply inventory tracking.

Qualifications & Requirements

• Education: High school diploma required; Associate or Bachelor’s degree in Communications, Hospitality, or Business Administration preferred.
• Experience: 1–3 years of experience in front desk, hospitality, customer service, or receptionist roles.
• Technical Skills: Proficiency with MS Office ( Word, Excel), and multi-line phone systems.
• Key Competencies: Exceptional verbal communication and interpersonal skills. Polished, professional presentation and demeanor. Strong multitasking, prioritization, and problem-solving abilities under pressure. High level of discretion and confidentiality.

(English version)

Equal Opportunities & Safer Recruitment

Enko Education is an equal opportunities employer, committed to inclusivity, diversity, and valuing difference. Enko Education schools are committed to child safeguarding and promoting the welfare of students and young people, and we expect all staff, volunteers, and third parties to share this commitment. Our safer recruitment practices aim to ensure that only individuals committed to child safeguarding join our schools. You can read our Safer Recruitment Statement here.

• Successful candidates must provide a police clearance (or equivalent) from every country where they have lived in the past 10 years before signing an employment contract.
• Reference checks with previous employers will also be conducted for each successful candidate.

About Enko Education

International education with Africa at heart and the world in mind.

Enko Education is a fast-growing network of 15 international schools in 10 African countries, offering international education with Africa at heart and the world in mind. Our mission is to make high-quality international education accessible to more African learners and to guide them towards the world’s best universities through innovative programmes leading to globally recognised qualifications.

Since 2014, Enko Education has helped thousands of students secure admission to top universities such as Yale College, Sciences Po, École Polytechnique, and the University of Toronto. Backed by leading development finance institutions and funds including Proparco, I&P, Adiwale, BIO Invest, Oiko Credit and Liquid Africa, we are on track to reach 20,000 students by 2028.

Learn more on our website.

(French version)

Égalité des chances & Recrutement sécurisé

Enko Education est un employeur qui respecte l’égalité des chances, attaché à l’inclusion, à la diversité et à la valorisation des différences. Les écoles Enko Education s’engagent à protéger les enfants et à promouvoir le bien-être des élèves et des jeunes, et attendent de l’ensemble du personnel, des bénévoles et des tiers qu’ils partagent cet engagement. Nos pratiques de recrutement sécurisé visent à garantir que seules les personnes partageant notre engagement rejoignent nos écoles. Vous pouvez consulter notre Déclaration sur le recrutement sécurisé ici.

• Les candidats retenus doivent fournir un extrait de casier judiciaire (ou équivalent) pour tous les pays dans lesquels ils ont vécu au cours des 10 dernières années avant de signer un contrat.
• Des vérifications de références seront effectuées auprès des employeurs précédents pour tout candidats retenu pour un rôle.

À propos d’Enko Education

Une éducation internationale avec l’Afrique au cœur et le monde en perspective.

Enko Education est un réseau en pleine croissance de 15 écoles internationales dans 10 pays d’Afrique, offrant une éducation internationale de qualité à un coût accessible. Notre mission est de faciliter l’accès des apprenants africains aux meilleures universités du monde grâce à des programmes innovants menant à des diplômes mondialement reconnus.

Depuis 2014, nous avons accompagné des milliers d’élèves vers des universités de premier plan telles que Yale College, Sciences Po, l’École Polytechnique ou encore l’Université de Toronto. Avec le soutien d’institutions financières de développement et de fonds tels que Proparco, I&P, Adiwale, BIO Invest, Oiko Credit et Liquid Africa, nous visons à scolariser 20 000 élèves d’ici 2028.

Pour en savoir plus, visitez notre site internet.