Operational Communications Specialist

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

We are seeking a detail-oriented Operational Communications Specialist to join our team. You will be responsible for developing, executing, and distributing internal building-level and organizational communications with exceptional precision and accuracy. The ideal candidate brings exceptional writing ability, a sharp editorial eye, hands-on experience distributing communications through CMS platforms, and an unwavering commitment to accuracy in every deliverable. You will serve as the quality gatekeeper for all outgoing communications, ensuring grammatical accuracy, consistency, tone, and brand alignment before distribution. This role requires someone who can manage multiple projects simultaneously while maintaining high accuracy standards, taking complete ownership of deliverables to ensure zero tolerance for factual or typographical errors. You will maintain and enforce brand voice, style guides, and editorial standards across all communication channels while leveraging modern tools to support communication quality.

What your day-to-day will look like:

• Draft, edit, and proofread a wide range of internal communications materials, reviewing all outgoing communications for grammatical accuracy, consistency, tone, and brand alignment before distribution
• Distribute internal communications to building-level and organizational audiences using content management systems (CMS)
• Maintain and enforce brand voice, style guides, and editorial standards across all communication channels, coordinating with cross-functional teams to gather accurate information and ensure messaging is consistent and error-free
• Ensure timely delivery of communications with zero tolerance for factual or typographical errors, proofread and fact-check materials produced by other team members prior to final approval
• Identify and correct inconsistencies, ambiguities, or inaccuracies in communications before they reach their intended audience
• Monitor and track communications metrics and compile detailed reports with precise data analysis
• Manage multiple projects simultaneously while maintaining high accuracy standards and taking ownership of deliverables to ensure accuracy and completeness.

Required Qualifications:

• Exceptional written and verbal communication skills with a demonstrated ability to produce polished, error-free content
• Experience distributing internal communications using content management systems (CMS)
• Proven experience executing and distributing internal communications, preferably within a corporate environment
• Proven track record of meticulous attention to detail with ability to catch errors others miss
• Strong command of grammar, punctuation, and style guidelines
• Ability to manage multiple projects simultaneously while maintaining high accuracy standards
• Strong organizational skills with ability to manage competing priorities and deadlines without sacrificing quality
• Proficiency in Microsoft Office Suite (Outlook).

Preferred Qualifications:

• Experience distributing communications to broad populations (building-wide, organization-wide)
• Familiarity with internal communications platforms (e.g., SharePoint, Slack, Microsoft Teams)
• Knowledge of digital communications best practices
• Familiarity with AI-assisted writing resources and tools to improve communication quality
• Ability to coordinate with cross-functional teams and gather information from stakeholders at all levels
• Experience monitoring and tracking communications metrics with detailed data analysis capabilities.

Location: On-site

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –San Jose,CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.