CRT Order Processor

Job Summary

The Order Processor is responsible for managing and executing order fulfillment activities while ensuring accuracy, compliance, and a positive customer experience. This role serves as a key liaison between customers, vendors, logistics providers, and internal HP teams to ensure timely processing, issue resolution, and delivery of products and services.

The ideal candidate demonstrates strong attention to detail, effective stakeholder management, analytical thinking, and the ability to navigate complex operational processes in a fast-paced environment.

Responsibilities

Order Management & Execution

• Process and manage customer orders in HP systems, ensuring accuracy and completeness.
• Monitor orders throughout the fulfillment lifecycle and proactively identify potential delays or exceptions.
• Coordinate order modifications, cancellations, returns, credits, and replacements as needed.
• Validate order information, pricing, configurations, approvals, and required documentation.

Issue Resolution & Escalation Management

• Investigate and resolve order-related issues, including shipment delays, inventory constraints, invoicing discrepancies, and system errors.
• Collaborate with internal and external stakeholders to drive timely resolution of customer-impacting issues.
• Escalate critical cases appropriately while maintaining ownership until resolution.

Stakeholder Collaboration

• Partner with Supply Chain, Logistics, Finance, Sales, Customer Support, Vendors, and other internal teams.
• Communicate order status, risks, and resolution plans to stakeholders.
• Support cross-functional initiatives to improve operational efficiency.

Data Accuracy & Compliance

• Ensure all transactions comply with company policies, operational procedures, and regulatory requirements.
• Maintain accurate records, documentation, and system updates.
• Identify and report process gaps, trends, and recurring issues.

Continuous Improvement

• Participate in process improvement projects and operational initiatives.
• Identify opportunities to automate, streamline, and optimize workflows.
• Contribute to knowledge management and documentation efforts.

Education & Experience Recommended
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

Preferred Certifications
NA

Knowledge & Skills

Operational Excellence

• Accuracy and attention to detail
• Process discipline
• Accountability
• Quality focus

Collaboration

• Stakeholder management
• Cross-functional teamwork
• Customer-centric mindset
• Effective communication

Problem Solving

• Root cause analysis
• Decision making
• Risk identification
• Escalation management

Adaptability

• Learning agility

• Change management

• Resilience

• Ability to perform under pressure

  Impact & Scope
  • Impacts multiple departments and leads large, cross-division functional teams or projects.

  Complexity
  • Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems.

  Disclaimer
  • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"