People Experience and Development Program Manager, Sourcing Performance Operations

The Sourcing Performance Operations (SPO) team is seeking an innovative, customer-obsessed, high-ownership and data-driven Program Manager to design, implement, and oversee programs that enhance employee engagement, workplace culture, and overall employee satisfaction. This role will be instrumental in creating and maintaining a positive work environment that attracts and retains top talent while fostering professional growth and development.

The People Experience & Development Program Manager (PM) must be able to Think Big, Dive Deep, be skilled at managing multiple priorities, and communicating effectively with employees of all levels. The ideal candidate will be highly detailed and task oriented and comfortable in a fast-paced, multi-tasked, high-energy environment.

He/she will lead and scale programs that enhance the employee experience and drive learning and development across the organization.
Must lead employee engagement initiatives that drive measurable improvements in satisfaction and retention.
Lead the Recognition Program, ensuring it reinforces desired behaviors and cultural values.
Lead development programs that support employee growth and create a high-performing culture.

Key job responsibilities
People Experience Strategy

• Conduct research studies (e.g. interviews, surveys, focus groups) to gather employee feedback to develop employees and experience journey maps for Amazonians across SPO
• Design and execute comprehensive employee experience programs across all stages of the employee lifecycle
• Analyze employee satisfaction metrics and implement data-driven improvements
• Create and maintain engagement dashboards to track program effectiveness
• Develop and implement strategies to enhance workplace culture
• Architect recognition frameworks and rewards systems that align with company values and performance objectives
• Orchestrate cultural celebrations and diversity initiatives that strengthen organizational inclusion
• Create innovative team-building experiences that enhance collaboration, and increase connection scores

Learning and Development Strategy

• Design, implement, and oversee transformative employee-focused initiatives that drive engagement and organizational excellence.
• Develop and optimize comprehensive on-boarding programs to accelerate employee integration and productivity
• Establish and scale mentorship programs to foster professional development and knowledge transfer
• Strong stakeholder management and communication skills.
• Drive change management and stakeholder communications.
• Measure program effectiveness using employee feedback and business metrics.
• Manage program roadmaps, timelines, budgets, and success metrics.
• Present program progress and outcomes to senior leadership.
• Experience managing complex, cross-functional programs.

Basic Qualifications

• 2+ years of program or project management experience
• Bachelor's degree or equivalent
• Experience defining program requirements and using data and metrics to determine improvements
• Experience developing and implementing training programs
• Experience analyzing business metrics and training data to measure program effectiveness
• 2+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Speak, write, and read fluently in English
• 2+ years of experience managing learning and development programs for adult learners with tech and non-tech teams experience.
• Project management skills including planning, managing details, partnering with internal stakeholders, and managing multiple projects
• Experience using problem solving and analytical skills to solve business problems and drive process improvements
• Experience with L&D systems and tools
• Passion for designing, developing, delivering, and measuring best in class training and development to contribute to team and customer success
• Experience implementing full training life cycle to improve organizational training initiatives

Preferred Qualifications

• Experience managing multiple complex projects and adapting to change
• Experience working in a fast-paced and ambiguous environment, or experience communicating results to senior leadership
• Experience managing the design and development of assessments and certification or accreditation programs.
• Experience developing and/or managing training programs for a variety of audiences (account management, technical roles, managers, leadership).
• Familiarity with online learning platforms (e.g., Articulate Storyline, Camtasia, Captivate or similar) and SCORM.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.