Retail Sales Advisor

What's The Role

We are looking for an energetic, driven and ambitious individual who enjoys interacting with people on a daily basis. The Retail Sales Advisor will provide the best in class retail experience with each Liberty Caribbean / Flow customer, giving them with solutions and recommendations that will satisfy their telecoms needs, creating positively, memorable and outstanding service every time, while achieving individual and team targets.

Also, an individual keen about learning new techniques and enjoys working in a fast-paced environment where products are dynamic. The Retail Sales Advisor will enjoy thinking on their feet to provide quick sales solutions and problem resolutions.

What You'll Do

Store Greeter

• Be as the “face” of the branch and the Liberty Caribbean / Flow Retail Brand
• Demonstrate warmth, care and willingness to assist
• Ensure all customers who enter the are greeted with a genuine smile or physical acknowledgment even if you are talking to another customer
• Help customers with quick questions and finding their way around the store, without prolonging the conversations.
• Show customers how the queue system works

Sales & Service Advisor

• Demonstrate warmth, care and willingness to assist
• Use Liberty Caribbean / Flow Retail sales cycle to thoroughly explore customer’s needs and help them buy
• Be actively engaging on the shop floor to interact with customers who are seeking help to buy
• Walk the store with customers and demonstrate how devices work in an effort to encourage customers to buy
• Help customers with quick questions and finding their way around the store, without prolonging the conversations.
• Use questioning techniques aligned to the sales cycle to close sales
• Upsell at every opportunity to achieve and exceed revenue targets
• Attend and participate in all Sales related training
• Use prescribed sales scripts when required
• Ensure sales inventory are stored safely.
• Process all sales transaction efficiently to ensure inventory balances are accurate.
• Report end of shift inventory balances using prescribed tools and processes
• Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions
• Help, support and encourage customers to transition to self-help tools and systems
• Direct customers with appropriate information where they can receive customer service support

Business Advisor

• Set and keep appointments with small business customers to introduce and demonstrate in-store solutions
• Respond to queries from small business customers within chartered timeframes
• Proactively sell and make recommendations to small business customers on products, services and accessories that will enable productivity
• Educate and assist customers who are transitioning from one device brand or Operating System to another

Cashier

• Accurately process all customer transactions effectively, in a quick yet engaging manner.
• Process external cash from external points accurately into end of day reconciliations and lodging
• Look for ways to introduce accessories into the transaction if none has already been discussed.
• Use the customer’s name and thank the customer for their business when saying goodbye, inviting them to return at any time.
• Use POS and supporting tools effectively to ensure accuracy.
• Ensure minimum margin of error when handling cash transactions
• Report end of shift cash balances using prescribed tools and processes.

What You'll Do

Knowledge & Experience

• Minimum High School diploma, or CXC Maths and English
• Prior experience in Sales and Customer Service is preferred
• Basic knowledge of computer use

Skills & Abilities

• Customer service Skills
• Be passionate about Liberty Caribbean / Flow products and services
• Enjoys working with a team
• Enjoys challenges and achieving goals
• Uses simple and inspiring communication
• Respects your team and always deliver what you promise
• Always trying make things better for yourself and your team
• Never settle for second best

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Bahamas Telecommunication (BTC), FLOW, Liberty Networks, Liberty Communications(Puerto Rico & USVI), Liberty Costa Rica, and Más Móvil. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the región

Why Join Us

Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

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