Client Interactions Senior Associate

Job Description & Summary

About the team

You’ll join the Client Interactions & Contracts (CI&C) Global Operations team within Network Information Security (NIS). The team partners with stakeholders across regions to enhance service delivery, strengthen operational excellence, and support transformation initiatives. Together, we help build client trust in PwC’s information and cyber security control environment through scalable processes, automation, and data-driven decision making.

About your manager

You will work closely with experienced leaders across the global NIS organization. Your manager will support your professional growth, provide guidance on priorities, and help you navigate a complex international environment. You can expect a collaborative leadership style, regular feedback, and opportunities to contribute to strategic initiatives.

Job description & summary

• Support the implementation and adoption of transformation, automation, AI, and platform initiatives that improve service quality, efficiency, and scalability.
• Manage delivery plans, track milestones, risks, dependencies, and communicate progress to stakeholders.
• Coordinate service delivery activities across global CI&C teams and collaborate with regional and cross-functional stakeholders.
• Monitor service quality and performance through operational metrics, reporting, and continuous improvement practices.
• Drive delivery readiness and maintain process documentation to support consistency and operational effectiveness.
• Analyze operational data and trends to identify risks, opportunities, and actionable recommendations.
• Support platform enhancement initiatives and process optimization efforts.
• Contribute to the adoption of AI-enabled capabilities and workflow automation solutions.
• Help embed lessons learned and continuous improvement practices across the service.
• Participate in initiatives that strengthen client confidence in PwC’s security and compliance environment.

What matters to us

• 2+ years of professional experience in service delivery, operations, project management, information security, risk, compliance, or a related field.
• Understanding of information security, technology risk, compliance concepts, and frameworks such as ISO/IEC 27001, NIST, SIG, CCM, and CAIQ.
• Experience with data analysis, operational reporting, stakeholder coordination, and managing competing priorities in a global environment.

What will help you stand out

• Experience with Microsoft Copilot, Copilot Studio, or similar AI technologies.
• Understanding of AI agents, workflow orchestration, responsible AI practices, and governance considerations.
• Experience with ServiceNow workflows, reporting, knowledge management, or IT service management.
• Experience with Microsoft Fabric, ServiceNow Now Assist, or similar enterprise AI and data platforms.
• Experience improving end-to-end business processes, automation, integrations, or API-enabled solutions.
• Proficiency with Power BI and familiarity with enterprise integration frameworks, including MCP.

Why you’ll enjoy working here

• Professional growth that matches your ambitions and pace. Gain in months the kind of experience that can take years to build elsewhere.
• Fair pay with no gaps. We are among the few companies in the Czech Republic certified for Equal Pay.
• A flexible benefits programme with 45,000 points to spend on what matters most to you.
• 30 days of paid time off, including three well-being days and two additional days off at the end of the year.
• An opportunity to give back to the community with one paid volunteering day every year.
• The chance to work from one of PwC’s international offices (available from the Senior Associate level).
• We support your learning and development journey: We offer training in business, soft, and digital skills (e.g. Alteryx, Power BI, and more), along with a wide range of additional courses and workshops designed to help you further develop your professional expertise and personal skills.
• A buddy programme, regular feedback, and access to a coach who can support your professional development and career path.
• Extensive well-being support and initiatives promoting a healthy lifestyle, from Dr. Digital and Human Dynamic programmes to workplace yoga and running events.
• An ultrabook and an iPhone with unlimited data.
• Social events and Away Days.

At PwC, we help clients solve today’s and tomorrow’s challenges across audit, consulting, tax, legal, technology, and data. We create an environment where people can learn, grow, and build a career in their own way. We believe the best results come from diverse experiences and perspectives. That’s why we foster an inclusive culture where everyone can be themselves, build on their strengths, and contribute to work that makes a real impact.

Interested in joining us? We’d love to hear from you and tell you more about this opportunity.

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