Customer Service & Planning Specialist Audit Services
- DQS Holding GmbH
- Frankfurt am Main, Germany
- €40,000 – €50,000
Ihre Rolle
- Coordinate and oversee audit planning, including alignment with all relevant stakeholders
- Support the Account Management team in developing and strengthening customer relationships
- Handle customer inquiries via phone and email
- Prepare and issue quotations
- Prepare certification documents
- Conduct customer satisfaction surveys
- Process customer complaints and contract cancellations
- Maintain and update data across various systems
Ihr Profil
- Completed commercial vocational training, e.g. as a Freight Forwarding and Logistics Services Clerk, Industrial Clerk, or a career changer with relevant experience
- Confident and professional demeanor with strong communication skills in both digital and face-to-face interactions across various organizational levels
- A proactive, structured, and solution-oriented way of working, combined with a strong customer service mindset
- Proficiency in Microsoft Office applications
- Excellent German and very good English language skills
Skills
- Customer Relationship Management
- Audit Planning
- Microsoft Office
- Quotation Preparation
- Complaint Handling
- Data Management
- German
