Working Student - Digital Strategy & Pricing

Your mission

Support team in various areas such as:

• Competitor Analysis & Pricing Intelligence
  • Research and monitor competitor pricing across European EV charging markets
  • Prepare structured overviews and benchmarks to support pricing decisions for IONITY
• App Documentation & Benchmarking
  • Document IONITY app features, user flows, and release updates in Confluence and internal wikis
  • Conduct structured benchmarking of competitor apps against IONITY's digital product — identifying gaps and opportunities to improve the customer journey
• KPI Reporting
  • Support the preparation of regular KPI reports, consolidating data from PowerBI dashboards and other internal sources
  • Flag unusual patterns and help translate performance data into actionable insights for the team
• Support Charging Card Handling
  • Assist with operational tasks related to the IONITY charging card, including order management, issuance tracking, and coordination with relevant internal stakeholders
• Tariff Configuration
  • Support the configuration and maintenance of tariffs (IONITY Go, IONITY Motion, IONITY Power) in our backend systems
  • Prepare configuration files and support quality-checking of tariff data ahead of go-live
• CX Review Management
  • Collect, structure, and analyse customer reviews and feedback from sources such as app stores and customer satisfaction surveys
  • Summarise key themes and present insights to support the team's customer experience agenda

Your profile

• Currently studying towards a university degree in Management Economics, Business Management, IT, Engineering or similar fields.Knowledge in Microsoft Office Suite (Excel, Powerpoint).
• Best case: First knowledge gained in Jira, confluence and mobile app development.
• Knowledge of e-mobility and charging industry
• Good communication skills.
• Fluent in English/German is required.
• A good analytical thinking and customer focused.
• Be a highly motivated self-starter with a flexible, can-do attitude.
• Availability for a minimum of 12 months.