Level 1 Technical Service Desk Support

English required (native or bilingual)

We’re looking for an entry level IT Support Technician with excellent English communication who’s ready to start or grow their career in IT. You’ll provide first level technical support and work closely with international teams in a fast paced, tech driven environment.

Requirements

What You’ll Do

• Provide first level IT support for hardware, software, and network issues
• Help users with password resets, software installs, and updates
• Set up and support laptops, desktops, printers, and mobile devices
• Support users in person and remotely (chat, email, remote tools)
• Track IT equipment, software, and licenses
• Document support tickets and solutions
• Escalate complex issues when needed
• Follow IT security and data protection policies

Requirements

Technical Skills

• Windows 10 and 11 and basic macOS support
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Basic networking (IP, DNS, DHCP)
• Active Directory basics (users and password resets)
• Remote tools (TeamViewer, AnyDesk, RDP)
• Ticketing systems like Zendesk or Freshdesk
• Support for printers and peripherals

Requirements

• 1 year of IT support or help desk experience
• Technical degree, certification, or equivalent experience
• Strong communication and problem solving skills
• Customer focused and team oriented
• English fluency is required

Benefits

✔ Competitive Salary Packages

✔ Paid Sick Days

✔ Continuous Training and Growth

✔ Performance based Incentives

✔ Private Health Insurance

✔ Christmas Bonus

✔ Supportive culture that values employee well being

Passion meets purpose and every day feels like a win.