IT Support
- People First BPO
- Santiago de los Caballeros
- DOP 40,000 – DOP 55,000
We're hiring an IT support to own day-to-day support across our client environments. You'll work with our setup team on deployments, keep systems documented, and handle tickets end to end.
Core responsibilities:
Set up and manage ConnectWise RMM (remote monitoring) across client environments, working with our setup team
Administer the PSA/ticketing system - work tickets, keep them clean and current
Deploy and manage SentinelOne endpoint protection
Office 365 setup and implementation (tenant-level, not just the apps)
Support Windows servers, laptops, desktops, and workstations
Manage Proofpoint email security (third-party)
Document everything - processes, setups, changes
Handle a bit of everything: ticketing, billing support, and knowing when to delegate
What we're looking for:
Hands-on experience with ConnectWise (RMM and PSA)
Working knowledge of SentinelOne, Office 365 administration, and Windows Server
Strong documentation habits - this is the main thing
Basics across the stack and the judgment to run things day to day
Skills
- ConnectWise RMM
- ConnectWise PSA
- SentinelOne
- Microsoft 365 administration
- Windows Server Administration
- Proofpoint Email Security
- Technical Documentation
