Localization Account Manager

Job purpose: To foster and maintain strong client relationships by serving as a reliable point of contact, ensuring client satisfaction, and supporting business growth.

Responsibilities

• • Ex Localization
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• 1-2 years of experience in the translation/localization industry
• BA/BS degree in Business Administration, Sales or relevant field
• Fluent English spoken and written.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

Working Conditions:

• Hybrid
• Working Days: 5
• Days Off: Saturday and Sunday
• Working Hours: 10:00 A.M – 7:00 P.M or 5:00 P.M – 2:00 A.M (night).

Location: Al-Jizah - near Midan Lebonan - El-Mohandessin