Reefer Operations

What You Can Expect:

• Act as the main operational point of contact for key Reefer customers, ensuring a high level of service and the best possible customer experience throughout the shipment process.
• Maintain proactive and continuous communication with key customers, keeping them fully informed and up to date on bookings, schedules, shipment status, delays, incidents and any relevant operational changes.
• Understand and anticipate customers’ specific Reefer requirements, ensuring that temperature, handling, equipment and delivery conditions are correctly managed.
• Coordinate the end-to-end operational process with shipping lines, origin offices, suppliers, carriers and internal departments, ensuring smooth execution of shipments.
• Monitor shipments closely and proactively identify potential delays, operational risks or issues, taking corrective action before they impact the customer whenever possible.
• Manage and resolve operational incidents, providing customers with timely solutions and clear communication, and escalating critical matters when required.
• Ensure that agreed service levels, operational conditions and customer requirements are consistently met.
• Review and control shipping documentation, operational costs and additional charges, ensuring accurate registration and invoicing.
• Coordinate customs clearance, inland transportation and final delivery, ensuring an efficient and seamless flow of the Reefer cargo.
• Build and maintain strong relationships with key Reefer customers, contributing to customer retention, satisfaction and long-term business development.
• Ensure compliance with Rhenus procedures, internal controls and applicable regulations for temperature-controlled cargo.

What You Bring:

• CFGS in International Trade, Transport and Logistics or related qualification.
• Minimum 3 years of experience in Reefer cargo, in freight forwarding / ocean freight operations.
• Knowledge and practical experience in Reefer operations and temperature-controlled cargo will be highly valued.
• Knowledge of ocean freight processes, shipping lines, bookings, Bills of Lading, customs procedures and inland transportation.
• Ability to coordinate multiple shipments and operational priorities simultaneously.
• Ability to balance operational priorities with business requirements.
• Knowledge of and/or training related to IMDG, ADR and IATA will be valued.
• Strong organisational and problem-solving skills.
• Ability to work under pressure and manage operational incidents effectively.
• Customer-oriented mindset and ability to understand and respond to customer requirements.
• Ability to communicate effectively with customers, suppliers, shipping lines, carriers and internal departments in a diverse multicultural environment.
• Good written and spoken English.
• Proactive, organised and detail-oriented personality.
• Ability to make decisions and take responsibility for operational matters within the established framework.