Ownership & Loyalty Advisor

What to Expect

As an OLP Advisor, you will be part of Tesla's Ownership & Loyalty Program team, responsible for proactively engaging existing Tesla owners in Spain to drive vehicle renewals and incremental sales. You will manage a portfolio of Sales Orders across multiple campaign types, deliver an exceptional customer experience, and contribute to EMEA-wide OLP performance metrics.

What You’ll Do

• Proactively contact existing Tesla owners via phone, email, and in-app messaging channels to initiate renewal conversations
• Manage and action OLP-related Sales Orders (TFS end-of-contract, anniversary campaigns, and manual renewal campaigns) in a timely manner
• Apply the REPEAT Framework to structure customer interactions and maximize conversion rates
• Handle customer objections with perseverance and professionalism, adapting to evolving market conditions and customer profiles
• Maintain accurate records of customer interactions and SO status in internal systems
• Collaborate with the broader EMEA OLP team, sharing best practices and contributing to bi-weekly operational reviews
• Meet and exceed individual productivity targets and contribute to team KPIs (influenced orders, conversion rate, customer satisfaction)
• Communicate in Spanish (and English where required) to deliver a localized, high-quality customer experience

What You’ll Bring

• Accountability: Ability to work independently and manage your own pipeline with minimal supervision
• Customer Focus: Genuine passion for delivering an outstanding ownership experience
• Perseverance: Comfortable with outbound outreach and handling pushback; resilient in the face of rejection
• Dealing with Ambiguity: Quick to adapt to changing campaign priorities, new customer objections, and evolving program guidelines
• Drive for Results: Strong commercial mindset with a focus on driving incremental sales through exceptional service
• Previous experience in a sales, customer service, or loyalty/retention role preferred
• Curiosity and enthusiasm for Tesla's product portfolio (vehicles, energy, automation)
• Fluent in Spanish; proficiency in English is a plus