Operations Manager

About Mezzino Limited:

Mezzino is a leading PBSA (Purpose-Built Student Accommodation) operator with a growing portfolio across the UK and Ireland. We provide high-quality student accommodation and an exceptional resident experience.

The Role:

Reporting into the Head Of Operations, as an Operations Manager at Mezzino Ltd, you will be responsible for leading the lettings, customer service and maintenance operations across a given portfolio of our student properties within the UK. This is an important role leading multiple teams with regular client contact, and represents an exciting opportunity for a high calibre candidate seeking significant responsibility.

Key Responsibilities:

• To manage the Accommodation Management teams for a given property portfolio.
• To ensure timely completion of maintenance tasks through liaison with the Facilities & Compliance Manager.
• Line manager responsibility for all site staff to include recruitment, employment contracts, training, management, appraisal and incentivisation of these employees.
• Management of financial and operational performance of each site in the portfolio.
• Management of the lettings strategy for each site including liaison with third party providers (marketing agency/brokers) as required.
• Monitoring of expenditure to ensure running cost is in line with budgets.
• Ensure the appearance & presentation of our properties and staff meets expected standards.
• Work closely with other members of the SMT to ensure compliance with statutory requirements, industry code (including ANUK) & best practice.
• Strengthen & enforce adherence to existing operational processes & standards.
• Identify process improvement initiatives and work alongside SMT members and site staff to implement.
• Address & resolve escalated issues & complaints in a timely & efficient manner.
• Research, monitor & report on market activity in existing and target cities to ensure our marketing/pricing strategy maximises rental income.
• Ensure that professional working knowledge of relevant legislation is current through regular training/CPD.

Experience and Skills:

• Strong leadership & people management skills
• Excellent organisation & time management skills
• Strong budget management credentials & accountability
• Advanced communication & reporting skills
• Committed to providing excellent level of customer service from start to finish of the customer journey
• Able to manage multiple projects running concurrently
• Strong experience (minimum 3 years) in PBSA sector

Benefits

• Home based with travel to sites across the UK
• Competitive salary
• Car allowance
• Discretionary bonus scheme
• Employee discount platform
• EAP