Cruise Admin Expert

Join one of the UK’s Cruise Specialists

Award-winning CruiseKings and Scotland’s Cruise Centre are part of the Brooklyn Travel Group, established for over 50 years employing over 500 travel professionals UK-wide. Following yet another record-breaking year and with exciting future aspiration, we are looking for talented Cruise Admin Experts to support our expansion plans.

If you’re looking for a new challenge, your next move or you’d like to specialise in Cruise Administration, get in touch for a friendly, informal chat.

Location: Hybrid/Office Based

Hours: Monday – Saturday 9 – 5.30pm. (5 days over 6 ona rota basis) Full-time

Salary: Competitive – based on experience

Job Responsibilities:

·Booking Confirmations: daily quality checks, process previous days bookings and send confirmation to client.

·Tickets: Ensure all tickets are issued within agreed timescales.

·Costing Queries: take on initial investigation & resolution of all costing queries from finance.

·Mailbox management: prioritising & managing mailbox workflow on a daily basis.

·Diary Management: manage and action daily diary entries, prioritising where necessary.

·Support Customer Service and Sales Team in line with business needs.

·Notifications: handling updates from cruise lines in relation to existing bookings including itinerary changes, embarkation information, erratas

·Flight Schedule Changes: review and update minor schedule changes

Skill Requirements:

·Previous administration/audit experience.

·Travel admin experience is advantageous.

·Be process driven and able to work under pressure while still maintaining accuracy and attention to detail.

·Possess excellent numeracy and problem-solving skills.

·Possess good time management skills and prove the ability to multi-task.

Behaviours:

·Prove you are a team player yet have the ability to work independently.

·Possess a can-do attitude and have a methodical and positive approach towards all tasks.

·Demonstrate best practices and flexibility at all times.

Reward/Opportunities:

·Vitality Private Healthcare.

·Cruise Training and Development.

·Ship visits/Educational opportunities.

·Discounts on holidays.

·Sponsored social events.

·Contribution Pension.