Seasonal Hospitality Host

Seasonal role - contract dates November December 2026 and early January 2027

About the Role

Are you ready to bring the magic of Christmas to life through warming drinks, festive merch, and stellar service? We are looking for energetic, enthusiastic, and versatile Hospitality Hosts to join our seasonal team.

This is a fast-paced, multi-skilled role where you will be at the heart of our festive drink, retail and VIP experiences. From pouring festive pints at our bustling main bar to delivering an exclusive, high-end experience in our VIP Chalet, you will ensure our guests are fuelled with holiday cheer. We don’t just want standard customer service—we want SUPERHERO service. If you love a dynamic hospitality environment and have a passion for unlocking unforgettable memories, we want you on our team!

Our Values: Do You Fit the Vibe?

• Keep it real: We are authentic, transparent, and ego-free.
• Go all in: We bring passion to everything we do, showing up with energy, creativity, and heart.
• Make it happen: We take ownership, get things done, and deliver with accountability and pride.
• Pivot like a pro: We adapt fast, stay flexible, and turn change into opportunity.
• Good energy only: We choose positivity, support others, and lift those around us.

Main Responsibilities

Guest Experience

• Deliver SUPERHERO Service: Swoop in first! Take the initiative to greet every guest with warmth, enthusiasm, and a festive smile, anticipating their needs before they even have to ask.
• VIP Hosting: Welcome our VIP guests and host them in our exclusive Chalet, taking our signature Superhero service to the next level with an extra touch of premium care.
• Festive Treats Experience: Spread joy by hosting interactive food and drink experiences, from serving steaming hot chocolates to assisting guests with festive treats like marshmallow roasting.
• Warm Welcomes: Be a bubbly, friendly face across all hospitality areas, ensuring every interaction feels magical.

Operational Excellence

• Bar Operations: Work in a high-footfall, fast-paced environment at our main bar. Prepare and serve drinks (including alcohol) rapidly, accurately, and with great presentation.
• Mobile Retail Sales: Take the magic on the move! Operate our mobile selling units to sell festive merchandise, light-up toys, and glow products directly to guests along the trail.
• VIP Bar Support: Maintain a clean, stocked, and highly organised bar within the VIP section to ensure premium guests receive rapid, top-tier service.
• Site Cleanliness: Take pride in our event's appearance by clearing tables, wiping down bar areas, managing glassware (VIP only), and keeping the hospitality spaces looking pristine.

Health & Safety

• Safe Alcohol Service: Adhere strictly to licensing laws, including Challenge 25, and serve alcohol responsibly at all times.
• Food Hygiene: Maintain pristine cleanliness and hygiene standards across all food and beverage preparation and service areas.
• Hazard Awareness: Ensure all guest seating and bar areas remain tidy, presentable, and free of hazards, spills, or debris.
• Protocol Adherence: Promptly report any safety hazards, incidents, or lost children to the Duty Manager in line with company protocols.
• Adhere to all safe operating procedures in line with the training provided

Financial Requirements

• Secure Transactions: Process food, drink, and retail sales accurately and swiftly using our point-of-sale (POS) systems.
• Stock Control & Inventory: Assist with stock management, replenish bars and retail units, and diligently participate in routine stock takes to minimise variance.
• Drive Revenue: Proactively recommend upgrades, festive treats, and retail add-ons (like light-up trail merchandise) to maximise sales.

Key Characteristics & Qualities Required

• Adaptable & Resilient: A master of the "pivot like a pro" mindset. This role is highly multi-skilled; you must be ready to jump from a high-speed main bar shift to hosting VIPs or running a mobile retail unit at a moment's notice.
• Calm Under Pressure: Able to keep a cool head, a steady hand, and a warm smile during peak rush hours at our busiest bars.
• Proactive & High-Energy: You don't wait to be told what to do; you spot a guest who needs a refill or a table that needs clearing and "make it happen" with "good energy only."
• Reliable Team Player: Committed to showing up on time, fully energised, and ready to support your fellow team members behind the bar and on the floor.
• Great Communicator: Engaging, confident, and warm when interacting with guests of all ages, whether you are pouring a drink or selling a light-up toy.
• Festive Spirit: A genuine love for the holiday season and a desire to make every guest's visit magical and delicious.

Contract Type: Full-Time & Part-Time available

Hours: Flexible shift patterns including evenings, weekends, and bank holidays (essential for spreading Christmas cheer!)

Pay: £12.71 per hour

Looking for people based locally to the Luton Hoo Estate as travel and accommodation is not provided.