Recovery Associate

Key Responsibilities:

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Respond promptly to incidents and resolve them efficiently.

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Retrieve bikes from police stations and manage necessary documentation.

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Repossess bikes from drivers breaching lease agreements.

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Coordinate with tow truck operators and mechanics for breakdowns.

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Document incidents and actions taken accurately.

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Collect evidence to support incident reports.

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Submit detailed reports to the line manager and the Incidence Response Centre Team.

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Communicate professionally with drivers, authorities, and stakeholders.

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Collaborate with the Incident team for updates and feedback.

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Educate drivers on road safety and bike handling.

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Report recurring issues to the line manager for improvements.

Requirements

Preferred Competencies & Qualifications:

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Valid motorcycle riding license with strong riding proficiency.

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Proven ability to navigate interactions with police, municipal authorities, and other enforcement agencies professionally and effectively.

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Strong incident response and problem-solving skills under time-sensitive and high-pressure situations.

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Experience in asset recovery, repossession, fleet operations, or field-based roles is an advantage.

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High level of integrity, discretion, and professionalism when handling sensitive incidents.

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Excellent verbal and written communication skills, with the ability to de-escalate conflicts.

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Strong documentation and reporting skills, with attention to detail.

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Good understanding of road safety practices and basic motorcycle mechanics.

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Ability to work independently in the field while maintaining close coordination with central teams.

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Familiarity with local road networks and high-risk areas is an added advantage.

Benefits

● Work with a mission driven team focused on sustainability and clean mobility.

● Strong sense of responsibility and ownership.

● Opportunities for progression into a Recovery Lead role and broader career growth within the Fleet Operations Function.