Cashier

CASHIER - Taste Restaurant

Position Purpose
Responsible for positive experience of guests by courteously greeting guests, seating guests, answering telephones, taking orders, and handling all cash/credit transactions.

Essential Job Functions

Customer Service
• Greet all guests upon arrival. Welcome guest by name when s/he is a repeat customer.
• Attend to guest’s request or complaints when possible and appropriate; when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved.
• Assist in taking reservations and seating guests when necessary.
• Interact in a courteous and professional manner with all guests, staff and community members.
• Respond in a courteous, professional and rapid manner in order to resolve all guest and staff difficulties.

Functions
• Complete assigned side work including but not limited to folding napkins, cleaning and filling Escort guest to appropriate seat. Ensure guest with reserved table is escorted to selected table.
• Answer all incoming calls, record and distribute messages, take reservations and page guests as necessary.
• Assist in preparation of seating chart.
• Assist in taking guests orders, serving, bussing and beverage service when needed.
• Monitor all paperwork and tip out servers, when applicable.
• Prepare required reports, including but not limited to tip report.
• Maintain safety and cleanliness of work station. Ensure work area meets standards set at completion of shift.
• Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of problem.
• Assist servers in activities including, but not limited to folding napkins, polishing silver and stocking items, when time allows.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Other
• Other duties may be assigned as needed.
• Attending training sessions set out by the Westin Resort to ensure continued personal development.

Required Knowledge and Skills:
• Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel.
• Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions.
• Ability to memorize, recollect and quickly retrieve dates, names, times and other data.
• Ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations.
• Ability to answer phones quickly, clearly and professionally.
• Ability to maintain staff and guest confidentiality at all times.
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
• Ability to operate computerized order system.
• Must be able to understand and comply with safety precautions in use of chemicals.
• Must be able to apply common sense understanding to follow instructions, to make decisions with minimal supervision and to prioritize tasks in order to maintain service standards.
• Must be able to convey positive image of self and hotel.
• Requires good communication skills, both verbal and written.
• Knowledge and ability to set up and disassemble linens, tables, china, flat, and glass wares to conform to hotel standards.
• Knowledge and ability to solve basic arithmetic.

Qualifications:
Required Education and Experience
• High school or equivalent education required

Requirements:
• All employees must maintain a neat, clean and well-groomed appearance.
• Must be able to obtain and maintain a health certificate during employment.
• Must be able to obtain and maintain an ABC license during employment.

Preferences:
Preferred Education and Experience
• Minimum one year of customer service experience within the hotel/leisure/retail sector preferred.

Other Duties:
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.