Communications Center - Communications Partner
- Guam Regional Medical City
- Dededo
- $38,000 – $48,000
Communications Center - Communications Partner
BASIC PURPOSE OF THE JOB
Under the direction of the manager, operate and train other PBX operators on the Hospital telephone switchboard to ensure all calls are answered in a timely and efficient manner; will maintain a centralized source for information enabling operators to cover outages, emergencies, and disasters which effect disruption of telephone service to the Hospital.
JOB REQUIREMENTS
Minimum Education
• Associates degree in a business-related field.
Minimum Work Experience
▪ 2 - 3 years of experience in a call center
▪ 2 - 3 years of experience in a supervisory role
Required Skills, Knowledge and Abilities
▪ Good communication skills
▪ Ability to work quickly and accurately
▪ Good understanding of English, spoken and written
▪ Ability to express courtesy and tact
▪ Ability to establish and maintain positive and cooperative working relationships.
▪ Critical thinking skills
▪ Demonstrated leadership skills.
Skills
- PBX Operation
- Call Center Management
- Supervisory Skills
- Emergency Communication
- Customer Service
- Critical Thinking
- Team Training
