Manager, Data Office (Data Products)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Department

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Drive the development and implementation of enterprise data products by partnering with business stakeholders to identify opportunities, define requirements, and prioritise initiatives that deliver measurable business value
• Act as the primary bridge between business and technology teams, translating business objectives, processes, and requirements into data product roadmaps, user stories, and actionable delivery plans
• Lead the end-to-end delivery of data products and platform capabilities, ensuring solutions are aligned with enterprise data strategy, governance standards, and business outcomes
• Collaborate with business units, solution teams, data scientists, and IT teams to enable analytics, AI, reporting, and operational use cases through trusted and accessible data assets
• Define and manage data product requirements, backlog priorities, acceptance criteria, and success measures to ensure effective adoption and value realisation
• Promote the use and adoption of the Club's enterprise data platform and data products through stakeholder engagement, training, communication, and change management activities
• Ensure data is structured, accessible, reusable, and governed appropriately through effective data definitions, metadata management, data quality controls, and business data standards
• Ensure compliance with data governance, security, privacy, and risk management requirements in the design and implementation of data products and platform capabilities
• Support the delivery and continuous enhancement of the enterprise data platform roadmap by identifying business needs, capability gaps, and improvement opportunities
• Work closely with IT and platform engineering teams to ensure platform capabilities support evolving business requirements and strategic priorities
• Support vendor management and technology delivery activities, ensuring solutions meet business requirements, quality standards, and expected outcomes
• Monitor adoption, utilisation, business benefits, and performance of data products and recommend enhancements to maximise value and user experience
• Support cost, capacity, and investment optimisation by assessing platform utilisation trends and recommending improvement opportunities
• Maintain business and functional documentation, including product requirements, data definitions, process flows, and knowledge assets
• Continuously identify emerging technologies, data capabilities, and industry best practices that can enhance business outcomes and accelerate data-driven innovation

About You

• Bachelor's Degree in Business Analytics, Information Systems, Computer Science, Engineering, Data Science, or related disciplines
• PMP certification is highly preferred
• At least 8-10 years of experience in data management, data products, business analysis, analytics delivery, data platform implementation, or related disciplines
• Experience in delivering, implementing, or managing enterprise data platforms, data products, and data-driven solutions
• Strong understanding of enterprise data platforms, data architecture, data integration, and data governance principles
• Experience supporting analytics, AI, reporting, and data-driven decision-making initiatives in an enterprise environment
• Familiarity with cloud-based data platforms, data services, and modern data technologies
• Strong business analysis, problem-solving, facilitation, and communication skills
• Demonstrated ability to work effectively with cross-functional stakeholders across business and technology teams in a complex organisational environment
• Proven experience in translating business requirements into data products, analytics solutions, and data-driven capabilities
• Strong experience in stakeholder engagement and working with business and technology teams to define priorities, requirements, and delivery outcomes
• Experience in Agile delivery, product ownership, or managing product backlogs and roadmaps is an advantage

Apply Now!

We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.

Add horsepower to your career today. If you do not meet all of the requirements but still believe you can make a difference, please apply.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.