Customer Services Officer
- Hong Kong Housing Society
- Hong Kong Island, Hong Kong
- HKD 216,000 – HKD 288,000
The Job
- Provide customer care services, including handle enquiries / complaints.
- Perform logistics, reporting, administrative and clerical support duties.
- Handle customer visits, enquiries, bookings and complaints to ensure that all customers are well served in a timely, courteous and professional manner.
- Coordinate tenants move-in and other nitty-gritty issues. Assist tenants settling in and familiar the usage of various homecare support devices.
- Comply with all services requirements as well as guidelines and operating procedures.
- Perform data input, reporting and provide clerical support.
- Need to work in holidays / weekends.
The Person
- Degree/Diploma holders with 1-2 years' experience in customer services.
- Strong communication and interpersonal skills, self-motivated and can work as a team.
- Able to work independently and interested in communicating with elderly people.
- Good command of both written and spoken English and Chinese.
- Knowledge of MS Windows application, including Word, Excel, PowerPoint and Chinese Word Processing.
Skills
- Customer Service
- Complaint Handling
- MS Office
- Chinese Word Processing
- Communication
- Interpersonal Skills
- Teamwork
