Senior Officer, Account Operations (Transaction Monitoring)

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab!

Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable.

Join us to build a better financial future for everyone!

About you:

• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
• You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
• You are humble and prioritize the success of the team over your own with an eagerness to help those around you
• You don't shy away from challenges and have the ability to bounce back from setbacks

About the role:

We are seeking a highly skilled Transaction Monitoring Senior Officer/Officer to join our transaction screening team. The successful candidate will be responsible for conducting due diligence on all transactions referred to the team, either systematically or manually. This is an office-based position reporting to the Account Operations Manager (AOM).

What you’ll do and what success looks like in this role:

• Monitor, review and investigate transaction monitoring alerts generated by the Bank's monitoring systems for potential sanctions, money laundering (ML), terrorist financing (TF), fraud, or other financial crime risks.
• Conduct detailed analysis of customer transactions and activities to identify unusual, suspicious, or potentially prohibited activities.
• Review alerts and determine whether they can be reasonably discounted or require further escalation and investigation.
• Contact customers, where necessary, to obtain supporting information and documentation, including transaction purposes, source of funds, source of wealth, beneficiary relationships, and other relevant details.
• Perform customer due diligence reviews and assess transaction activities against known customer profiles and expected account behaviour.
• Gather, evaluate, and document investigation findings and supporting evidence to ensure complete and accurate case records.
• Escalate potentially suspicious cases to Financial Crime Compliance (FCC) in accordance with internal policies and procedures.
• Liaise with correspondent banks, payment service providers, and internal stakeholders to obtain information required for investigations.
• Support day-to-day activities related to sanctions screening and transaction monitoring systems, including maintenance of screening lists, filter logs, investigation records, and management information reporting.
• Ensure all alerts and investigations are completed within established turnaround times and service level standards.
• Participate in process improvement, automation initiatives, system enhancements, and other projects aimed at improving operational efficiency and risk management effectiveness.
• Assist in the development and maintenance of standard operating procedures, guidelines, and control documentation where required.

What is required and what we’re looking for:

• Minimum 3 years of experience in Transaction Monitoring, AML Operations, Compliance, Payment Screening, or related banking operations.
• Good understanding of AML/CFT requirements, sanctions screening, CDD, PEP, and suspicious transaction indicators.
• Knowledge of payment channels including SWIFT, RTGS, and FPS.
• Strong analytical, investigative, and risk assessment skills.
• Comfortable communicating with customers and internal stakeholders to support investigations.
• Proficient in Microsoft Office applications.
• Good command of English, Cantonese, and Mandarin.
• Self-motivated, detail-oriented, and able to work independently in a fast-paced environment.

WeLab perks:

• Competitive salary
• Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
• Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
• Weekly afternoon teas and fully stocked fridge
• Coffee stipend
• Conveniently located office surrounded by diverse and delicious lunch options
• Lively office with gaming consoles and a ping pong table
• Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.
• Employee referral bonuses

WeLab’s Awards & Recognitions

• Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong
• CNBC Disruptor 50: the only Hong Kong-based company on the list
• Financial Times Asia-Pacific High-Growth Companies: #2 in ranking
• The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking

We offer competitive salary package to the successful candidate. If you are interested in joining this exciting team, please submit your resume to us via the button “Apply Now” below.

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 12 months of receipt.