Head of Global Retail (Offline Stores)

Location: Hong Kong or Asia-Based (Significant International Travel)

ABOUT THE ROLE

CASETiFY is scaling its physical footprint from a growing store network into a highly disciplined, world-class offline retail business. We are looking for an exceptional Head of Global Retail to take total P&L ownership of our physical stores globally.

This is a builder mandate: you will architect our brick-and-mortar operating playbook, drive four-wall unit economics, enforce expansion discipline, and turn physical stores into high-yield brand hubs.

KEY RESPONSIBILITIES

• Own the global offline P&L. Drive same-store sales, store EBITDA, inventory turnover, and faster store payback periods.
• Define standardized store formats, visual merchandising, staffing models, and operating playbooks across all physical markets.
• Lead global store expansion, portfolio reviews, and tough decisions on relocations, underperforming doors, and capital allocation.
• Establish unified store scorecards, operational rhythms, and field leadership standards across regions.
• Leverage physical spaces to increase attachment rates, build brand trust, and convert customers beyond phone cases.
• Connect physical stores with Brand, Product, E-Commerce, Supply Chain, and Finance to optimize overall business growth.

REQUIREMENTS

• Direct financial accountability (P&L ownership) for multi-store brick-and-mortar networks.

• Clear track record of lifting four-wall margins, same-store sales, and store productivity.

• Experience building retail frameworks, operating rhythms, and teams across multi-country markets.

• Strong judgment across store labor allocation, inventory management, retail metrics, and physical expansion.

• Experience scaling an offline store network from ~30–50 doors to 100+ stores globally.

• Background in premium consumer, fashion, accessories, lifestyle, beauty, or consumer tech retail.

APPLY

Ready to build our global brick-and-mortar business from the ground up? Submit your CV and key retail growth achievements.