Management Information System Engineer, Desktop Management

Supervise and control daily assigned tasks in the area of assignment in providing good services on computer and peripherals support to the users. To maintain the special computers and mobile devices, and to be involved on new special service implementation or projects in order to provide information to superior and to provide technical documentations for the continuities of the special system production and to achieve the department targets in contribution to the company targets.

The key duties and responsibilities of this position are:

1. Handle, delegate, allocate and monitor daily task and project assignment to ensure the completeness of customer's request and project within target and comply with company and MIS regulations and procedures.
2. Troubleshoot problems on standard computers and peripherals based on company and MIS procedure, in order to maintain the equipment productivity and reliability in a cost-effective way.
3. Troubleshoot problems, coordinate with related parties, compile and summarize data from findings, in order to support superior on performing analysis for further root cause analysis to prevent reoccurring problems.
4. Monitor the special computers and devices in order to obtain performance, reliability and availability in compliance with global computer ant IT security standards.
5. Identify problem occurs on special computers as an input to superior for continues improvement in compliance with departments' objective and global computers standard and policies.
6. Develop maintenance tasks from determined maintenance activity, in order to provide clear guidance for maintenance process in accordance with department standards.
7. Generate and update accurate documentations as guidance for user, support and Call Center in accordance with department standards and Global IT standards.
8. Periodically report and analyze and obstacles, on-going activities, and improvement required to provide his/her supervisor with valid information of services in his/her area of assignment.
9. Periodically handle and discuss issues or any disputes within his/her colleagues, concerning the technical matter, teamwork, customer services to avoid any personal problems that will impact on employee performance and customer satisfaction and to improve technical matters and business process.
10. Monitor, supervisor and evaluate the support personnel's, including contractors', service performance, discipline, attendance, policies and procedure compliances to ensure they meet or exceed the level of performance as specified and prepare recommendations for improvement.
11. Perform safety and environmental practices to comply with company and government standards.

Minimum Education & Experience:

• Bachelor's degree (S1) in Informatics Engineering/Computer Engineering /Computer Science/Electrical Engineering with 1 year experience in desktop support, network operating system, server hardware and software, or relevant experience.

Core Competencies (Knowledge, Skills & Characters):

• Strong knowledge on computer systems, computer hardware and software, computer security, group policy, active directory and networking.
• Strong knowledge on software and licensing method.
• Good skill and knowledge on Computer Management System.
• Good analytical skill.
• Strong customer services skill.
• Have supervisory skill.
• Good communication skill.
• Have taken supervisory and management courses.