Product Expert

• About the job Product Expert

RMA Group is a multi-sector organization with more than 9,000 employees and an operational presence in 17 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

Overview and purpose of the role

Product Expert is responsible for developing in-depth knowledge of the company's products and serving as the subject matter expert for customers, sales teams, and internal stakeholders. The role focuses on product education, customer engagement, sales support, product demonstrations, and ensuring customers fully understand product features, benefits, and value propositions.

Key responsibilities:

• Product Knowledge & Demonstration =>
  • Maintain expert-level knowledge of the full Mercedes-Benz model range, including MBUX infotainment, driver-assistance systems, EV/hybrid technology, and model-specific features =>
  • Support Relationship Managers during customer visits and test drives with in-depth feature walkthroughs and technical Q&A =>
  • Stay current on new model launches, feature updates, and Sub-Decree 52-related EV/hybrid technology positioning Delivery & Handover =>
  • Conduct a structured feature and technology walkthrough with every customer at vehicle handover (MBUX setup, connected app pairing, key driver-assistance features) =>
  • Log completion of the walkthrough in CRM before handover is considered complete — this is the gating condition for the Product Expert share of the Team Delivery Bonus =>
  • Ensure customers leave the handover comfortable operating the vehicle's core technology, reducing post-delivery confusion and support calls
• Cross-Functional Support =>
  • Work closely with Relationship Managers to identify which features matter most to a given customer segment (e.g. safety tech for family buyers, performance data for enthusiasts)
  • Coordinate with the Workshop team to ensure demo/test-drive vehicles have current software and fully functioning tech features Feed recurring customer confusion or feature-adoption issues back to Marketing and the General Manager, as an early signal for training or communication gaps
• Training Support
  • Help onboard new Relationship Managers on product features and positioning
  • Support internal product knowledge updates when new models or technology packages launch

Background and experience:

• 1–3 years of experience in automotive, consumer technology, or a customer-facing technical role
• Strong presentation and communication skills; comfortable explaining technical features in simple, relatable terms
• Genuine interest in automotive technology and willingness to continuously update product knowledge
• Fluent in Khmer; working proficiency in English for technical/brand documentation
• Comfortable using CRM systems to log completed walkthroughs

If you're interested, please send your CV to:

• Email: recruitment.kh@rmagroup.net-
• Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career
• Contact HR at: 070 790 890

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.