Manager, Issue Resolution

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

As an Issue Resolution Manager, you will play a pivotal role in driving quality excellence across the organization. You will lead and support the resolution of complex quality issues, ensuring timely and effective problem-solving through structured methodologies. By deploying global quality tools and practices, you will contribute to the continuous improvement of products and processes, support the execution of the quality plan, and actively engage in quality governance. This role is key to enhancing quality maturity and fostering a culture of operational excellence.

What you will do

• Drive actions to improve quality maturity across the organization.
• Lead and support continuous improvement initiatives to enhance product and process quality.
• Actively participate in Quality Governance forums to align with strategic quality objectives.
• Monitor and follow up on the deployment and execution of the quality plan.
• Deploy and promote group-wide quality methodologies and tools such as PSM (Problem Solving
• Methodology) and WCM (World Class Manufacturing).
• Lead and coordinate the resolution of complex technical and quality issues across functions.
• Apply structured problem-solving methodologies (e.g., PSM, 8D, RCA) to identify root causes and implement corrective actions.
• Act as the primary escalation point for critical customer issues, ensuring timely and effective resolution.
• Collaborate with global and regional teams to share best practices and drive continuous improvement.

We believe you have

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• Over 8 years of experience in Quality Management, with a strong focus on PSM and Project Management.
• In-depth knowledge of Tetra Pak products and services.
• Proven experience in Change Management.
• Strong collaboration and stakeholder management skills.
• Proficient in quality methodologies and tools such as FMEA, 8D, DMAIC, or similar.
• Results-oriented, with a demonstrated ability to drive continuous improvement initiatives.
• Excellent communication and leadership skills.
• Experience working in cross-functional and international teams.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

This job posting expires on 30/09/2026.

If you have any questions about your application, please contact Dipali Moray.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.