Client Advisor

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Client

• Master the Client Journey

• Create Customer emotion and desire

• Engage existing and prospect clients as per weekly plan defined by Store Management

• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).

• Focus on development and retention of existing clients, recruitment of new and potential ones

• Engage the client through every selling opportunity - walk in, private appointment, phone consignments

• Actively participates to the sales in partnership and OTO appointment routine

Operations and Visual

• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
• Ensure product good maintenance, replenishment on the floor
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
• Respect administration and operations procedures.
• Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.