Guest Operations Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Operations Manager, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Lead and support the daily operations of the Front Office team and F&B Associate, ensuring smooth and efficient service.
• Coach, train, and develop Guest Service Agents and Food and Beverages Associate to deliver Hilton brand standards.
• Ensure all arrivals, departures, room allocations, and guest requests are handled professionally and efficiently.
• Handle guest feedback, complaints, and service recovery, creating positive outcomes and memorable guest experiences.
• Monitor guest satisfaction scores and implement actions to continuously improve service quality.
• Support revenue generation through room upgrades, upselling, and promoting hotel services.
• Maintain accurate reports, cash handling procedures, and compliance with Hilton policies and standards.
• Assist with scheduling, performance management, onboarding, and daily team supervision.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.