Customer Care Associate

John Keells CG Auto Private Ltd (JKCG) is a John Keells Group company, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange. With an operating history of over 150 years, the John Keells Group is present in 7 industry sectors, namely Leisure, Property, Transportation, Consumer Food, Retail, Financial Services, and IT & Plantations. John Keells CG Auto is the official distributor of BYD passenger vehicles, parts, and services in Sri Lanka.

BYD, a global powerhouse, secured the position as the Global number one New Energy Vehicles (NEV) sales in 2022 and 2023 is committed towards sustainable transportation solutions.

Job Responsibilities

• Handle inbound customer calls, emails, and chat requests related to BYD vehicles promptly and professionally.
• Handle customer concerns about BYD NEVs, diagnose issues, and offer appropriate solutions or escalate technical support.
• Follow up with customers to ensure issues are fully resolved and recorded in the CRM system.
• Conduct satisfaction surveys with BYD customers and inform them of current promotions or upcoming service reminders.
• Ensure customer records are up to date in the system.

Person Specifications

• Minimum GCE A-Levels or equivalent (preferred: Diploma in Communication, Business Administration, or related field).
• O-Level passes in English and Mathematics required.
• At least 1 year of experience in a high-volume call center or customer service environment, preferably in the automotive sector.
• Experience using CRM or ticketing systems (e.g., Zendesk, Freshdesk, Intercom) is an advantage.
• Excellent verbal and written communication skills in English; additional fluency in Sinhala or Tamil is a plus.
• Ability to work under pressure, manage time effectively, and multitask in a dynamic call center environment.

If interested, please apply through HIVE on or before 16.09.2026.