Service Desk Assistant

We are looking for a Service Desk Assistant to join our team in Sri Lanka and help coordinate day-to-day shipping operations with accuracy, reliability, and clear communication.

This role suits someone who is organized, detail-oriented, and comfortable handling routine enquiries, follow-ups, and updates with internal and external teams.

Requirements

What are we looking for?

1. Education: Diploma or bachelor's degree in business administration, Logistics, Shipping, or a related field.
2. Experience: One or two years’ experience in an administrative, customer service, operations, logistics, or similar support role.
3. Technical skills: Good working knowledge of Microsoft Outlook and Teams, confidence using digital systems, accurate data-entry and administrative skills, basic familiarity with invoicing or cost-related tasks, and strong written and spoken English.
4. Personal attributes: Organized, detail-oriented, service-minded, professional, able to prioritize tasks, and comfortable working as part of a team in a busy environment.