Customer Service Representative (Fixed-term)

Key accountabilities include:

• Check commercial accuracy of all orders and process orders entry in ERP in a timely and efficient manner, for all customers.

• Raise orders and for machines projects / process invoices for staged payment deliveries​.

• Confirm price with customer prior to order.

• Invoice Customers including consignment stock ​/ rentals….

• Follow instructions of your top management regarding prices evolutions and various other prices instructions.

• Manage customers’ expectations in term of lead times and pro-actively chasing up backorder items ​

• Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc ) ​

• Provide customers with requests for datasheets, account creation etc ​

• Support external sales with customer reports / scorecards​

• Pass on any inquiries beyond their remit to internal sales / external sales / project sales etc​

• Follow MR (material return process) for material (defective, wrong deliveries……)​

• Raise any credit notes for material returns / price discrepancies​

• Check lead times of products with supply chain

• Deal with invoice queries / chase overdue debt​

• Set up new accounts / send customer credit application forms ​

• When in place keep CRM updated

Requirements

Position qualifications:

• Ideally a bachelor's degree plus 2 years of specialization in sales,

• Commercial Acumen.

• Customer oriented

• Resilience

• Attentiveness

• Empathy

• Professional phone manner.

• Autonomous, organized, motivated and team orientated.

• ERP and CRM experience

• Profit / Achievement orientated.

• Systematically practicing the exchange and sharing of information,

• Internet generation,

• Good knowledge and competency with Windows environment,

• Interest for technical equipment,

• Ability to solve problems

• Perfect Dutch speaker mandatory,

• English mandatory,

• Proficiency in French is a plus.

Offer : fixed-term contract 5 months