OSS Senior Engineer

A. PROFILE

Role Title: OSS Senior Engineer
Reporting to: Service Assurance Senior Manager
Division: Data Engineering, Analytics and SA
Department / Section: Technology & Information

B. CONTEXT

Purpose:
Context: Technology & Information is responsible for
development and planning of the long/medium term
technology network roadmap and architecture for both
network and IT in line with corporate overall strategic
requirements and technology strategy and to ensure
that all network and it projects are aligned with the
technology roadmap

The Technology Unit within U9 is the backbone of the
organization providing all technology services which
enable U9 to deliver its services to its customers across
all technology platforms, 24/7/365. The quality of the
customer experience sits within this BU and therefore
it plays a significant role in the delivery of revenue and
satisfaction targets.

The DEA&SA unit contributes to this through the
effective management, consolidation and engineering
of Data and the Service Assurance and Customer
Experience improvement for all services provided by
U9 internal and external customers.

• C. ROLE ACCOUNTABILITIES
• NMS/EMS for across all domains (Radio, Transmission, IP Transport, Core CS/PS) and OSS Tools housekeeping & routine maintenance tasks to ensure the health & availability of the NMS(s), EMS(s) and other OSS platforms, in accordance with vendor recommendations.
• Care support for complex cases (Emergency, Trouble Resolution and Technical Query) at OSS platforms.
• Coordinate with L3 support team for resolution of faults in timely manner.
• Responsible of server health performance and application functioning, security, backups, user administration & Daily health check for the systems.
• Administration of Northbound & Southbound interfaces PM, FM & CM.
• Reporting Suite & Report Builder (Defining New KPI, troubleshooting PM problems).
• Identifying problems with network & database and taking appropriate action.
• Nokia NetAct / ZTE (U31, UME) installation, commissioning, and upgrades (Responsible for end-to-end process).
• Integration of NMS/EMS with other third party OSS Tools (FM, PM, CM, TTS, VMAX, Groundhog etc..)
• Strong domain knowledge in OSS Platforms and Applications with hands-on experience in supporting and managing OSS Applications and Tools.
• Performance Management of Mobile 2G/3G/4G networks.
• Monthly/Weekly Network reporting.
• POC for all customer / vendor technical queries/issues for all Network Management Systems(s) and OSS Tools.
• Performed NOC-CORE related customizations with good knowledge of change management.
• Manage Critical Faults and Outages in the network to support services for quick resolution of all critical and major issues.
• Must have the experience in system commissioning and upgrades of various software releases.
• Well-versed in Unix, Linux, Windows platforms, and networking.
• Competent in Oracle SQL, Postgres SQL, Perl and Shell scripting and Virtualization.
• Assess and develop potential internal performance management tools with multivendor capabilities to increase workload efficiency.
• Work closely with cross-functional domain member (e.g, RAN, TX, Core, NOC) to identify issues, suggest improvement actions, follow-up and assurance of delivered results after action plan.
• Initiate the requirement on the automation of internal processes and reports, and network data analytics from DPI, OSS for efficient network performance.
• Managing the audit of network quality across all domains including parameter/feature tuning activities to ensure consistency and quality across the network
• Surveillance in the quality control of the customer complaints management

D. KEY PERFORMANCE INDICATORS

• OSS Availability > 99.5%
• Continuous improvement for operational support systems and tools.
  Vendor management/coordination to troubleshoot the OSS and NMS related issues.
• Successful integrations between OSS and other systems (e.g., BSS, EMS, NMS).

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:
Internal: RAN Planning & Optimization, Transport, Core, Operation, CE team, Revenue Assurance, Strategy, Sales and Marketing, PMO. Legal, ICT
External: Managed Service Partners, RAN and Transmission vendors, Core Vendors and OG.

Decision Making

• Strong analytical, organizational and conceptual skills to manage simultaneously a variety of assignments
• Flexibility in a demanding work environment to adapt on changing priorities.
• Productively engage and work with other stakeholders
• Customer experience focus to improve operations across all domains

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• Minimum 5 Years overall experience in Telecom business of which 2 years should be at senior level within a Telecom operator/vendor company.
• Must have demonstrable knowledge of leadership and Vendor Management.
• In-depth knowledge in EMS/NMS with proven experience in OSS tools.
• Extensive experience overseeing managed service vendors, interfacing on issues related to OSS platform such as troubleshooting, upgrading and integration.
• Relevant experience working in End to End optimization projects
• Working knowledge of mobile network technologies and related trends and innovations
• Knowledge of multivendor OSS
• Experience is Software Development and Project Management.
• Basic knowledge in optimization across all domains (RAN, TX, Core). High level of knowledge in at least one of the mentioned domains.
• OSS Tools and Platform Knowledge (Nokia NetAct, ZTE U31/UME, Huawei U2000/NCE etc) (RAN/Core/Transport) Understanding

Minimum Entry Qualifications

• Bachelor/Master's degree and above in Electronics and Communication or relevant fields.
• Problem Solving Skills, Interpersonal Skills and Communications Skills.
• Fluent in English language (verbal and written)
• Fluent in Burmese's language (verbal and written) is a plus.