Analyst, Corporate Solutions Operations

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

This position is responsible for supporting and assisting in the administration and execution of Corporate Solutions operational processes at AIA Myanmar. The role contributes to operational efficiency by ensuring the accurate and timely handling of policy administration, premium processing, member movements, reporting, and customer service activities while maintaining compliance with internal policies and regulatory requirements.

Roles and Responsibilities

• Support and manage Corporate Solutions operational processes across various stages, including new business submissions, policy renewals, and member movement activities, ensuring timely and accurate processing.
• Collaborate closely with internal stakeholders, including Claims, Finance, IT, and other cross-functional teams, to ensure seamless operations and prompt resolution of issues.
• Prepare Corporate Solutions-related reports for management, highlighting key performance indicators (KPIs), operational performance, and business insights.
• Ensure compliance with regulatory requirements and internal policies by maintaining accurate records, documentation, and process controls.
• Support the administration of CRM and policy management systems, ensuring data accuracy, completeness, and timely updates.
• Process Corporate Solutions premium payments, medical reimbursements, and refunds accurately and within established service timelines.
• Respond to inquiries from cross-functional teams regarding Corporate Solutions policies and operational matters within agreed turnaround times.
• Monitor and maintain the accuracy of policy and member data while identifying and escalating discrepancies when necessary.
• Contribute to process improvement initiatives to enhance operational efficiency, service quality, and customer experience.
• Perform any other duties and responsibilities assigned by the supervisor or management from time to time to meet operational and business requirements.

Financial and Non-Financial Measures

• Quality and accuracy of work deliverables.
• Adherence to timelines, service standards, and deadlines set by the line manager.
• Demonstration of professionalism, integrity, and ethical behavior in carrying out assigned responsibilities.
• Effective collaboration with internal stakeholders and cross-functional teams.
• Commitment to continuous improvement, learning, and operational excellence.

Communication Requirements

Internal

• Communicate and collaborate regularly with cross-functional teams, including Sales, Claims, Finance, IT, Customer Service, and other relevant departments, to ensure smooth operational processes and timely issue resolution.
• Coordinate with sales forces and agents on Corporate Solutions-related operational matters, policy administration, and customer inquiries.

External

• Liaise with vendors and suppliers, particularly for policy printing, document management, and other operational support services.
• Maintain professional communication with external parties to ensure service delivery standards and operational requirements are met.

Minimum Job Requirements

• Bachelor's degree in business administration, Management, Finance, Insurance, or a related field.
• Minimum of 2 years of experience in operations, administration, insurance, or a related function.
• Strong ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to handle multiple assignments simultaneously while maintaining accuracy and attention to detail.
• Strong interpersonal, communication, and stakeholder management skills.
• Good analytical and problem-solving abilities with a customer-centric mindset.
• Effective verbal and written communication skills in both English and Myanmar.
• Positive attitude, strong sense of responsibility, and eagerness to learn and develop professionally.
• Ability to work independently as well as collaboratively within a team environment.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.