Desktop Support Administrator

Company Description

Ryanair Labs is the technology brand of Ryanair, a start-up inside a corporation and a state of-the-art digital & IT innovation hub creating Europe’s Leading Travel Experience for customers. More than 640 IT enthusiasts are working on 30+ projects with a collaboration of our Dublin, Madrid, Wroclaw and Portugal Labs teams and are making your travel experience unique. As a result of our continued expansion, we want to hear from the best IT experts the European market has to offer to join our Labs.

Job Description

The Infrastructure team are currently recruiting for a Desktop Administrator. Reporting to our IT Service Manager, this position is permanent and based in our Malta Office.

Responsibilities

• Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment.
• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• End-User/Client facing configuration of Office 365
• Image Hardware.
• Excellent Working Knowledge of Active Directory.
• Support Triage steps to determine User, PC, Network, or Application problems
• Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s
• Network Printer installation / troubleshooting
• Responsible for SCCM
• Responsible for ManageEngine ADSS
• Comfortable supporting mobile hardware (iPad, iPhone, Android)
• Management and tracking of inventory through the full Asset Management Life Cycle

Qualifications

• 3+ years hand on desktop support experience in a busy IT environment
• Experience with SCCM necessary, with experience of configuration of Peer Caching and rolling out patches/updates across a network with associated best practice.
• Experience of ManageEngine ADSS desirable
• Experience in remote and on-site PC fault diagnosis/troubleshooting
• Strong troubleshooting skills with PC hardware
• Knowledge of Active Directory, Win10/11, Microsoft365, Citrix, Printing, Symantec Antivirus, VPN,SCCM
• Excellent communication and documentation skills are essential
• Good team player

Additional Information

• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• Hybrid Working Model - up to 2 days work from home
• Unrivalled career progression