IT Engineer (Studios)

Eeze is a Malta-based, technology-driven company that has been developing world-leading online gaming solutions since 1999. Underpinned by a history that directly interconnects with the rise of online gambling, the company has been a key pioneer within the international market. Over the years, Eeze has amassed a world-class team of gambling specialists who remain at the frontiers of innovation within this ever-evolving industry. With a focus on being an international B2B Slots and Live Casino provider with our Eeze brand, we have over 900 talented team members based in various locations across Europe, with our headquarters and studio in Malta - Europe’s leading iGaming hub.

Role & Key Responsibilities

The IT Engineer will be responsible for assembling, configuring, maintaining, and repairing in-house technology and studio assets. This role covers studio hardware and software, network equipment and AV integration. You will troubleshoot and resolve technical issues, support the Technical Operations team, provide training, and ensure optimal performance of studio and network systems.

Key Responsibilities:

• Identifying and delivering required hardware and software service levels in line with company policies.
• Providing hands-on assistance to the Studio Department and relay IT-related advice and recommendations.
• Implementation of Studio CCTV infrastructure and support.
• Improvements of Studio Technologies implementation and cost efficiency supervision.
• Training Studio Department team members and other relevant personnel as directed.
• Staying up to date on Studio related systems and new technology developments.
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting studio and network hardware, peripheral devices, and software.
• Performing on-site analysis, diagnosis, and resolution of hardware/software problems for a variety of devices.
• Assisting with the integration of AV hardware into studio environments.
• Handling tickets, and emails regarding hardware problems, document incidents in the ticketing system.
• Providing coverage for colleagues during absences.
• Adhering to relevant regulations (e.g., gaming regulations, OSHA compliance, fire codes, company policies).
• Performing other duties as assigned by management.
• Preparing reports as needed for senior management, contractors, and stakeholders, summarizing technical considerations and design implications.
• Troubleshooting and assisting Studio Technicians per bi-weekly On-Call schedule outside of office hours in case of emergencies.
• Writing procedures and documentation for Studio Techs to ensure smooth 24/7 Studio operation and smooth issue handling.

Required Skills:

• Minimum 1 year experience installing and troubleshooting Windows and Linux OS, desktop hardware, and network equipment.
• Experience in an Active Directory environment and with tools like Wireshark or multi-meter.
• Effective communication in English, both written and verbal.
• Willingness and ability to occasionally travel (within North America and abroad).
• Ability to work in a deadline-driven environment.
• Ability to use common hand and power tools.
• Ability to lift equipment weighing up to 50 lbs. (23 kg).

Preferred Skills:

• Experience with POE devices (e.g., CCTV cameras)
• Experience running and terminating cables (Cat5, Cat6, coaxial, etc.)
• Previous experience in a similar studio/technical operations setting preferred.

What’s in it for you?

• Experience a dynamic and team-orientated work environment.
• Opportunities for personal growth and learning.
• An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.
• 24 days paid holiday per year. This is in addition to local public holidays.
• Life Assurance (2x annual salary).
• Private Medical Insurance.
• Access to an in-house gym.
• €400 annual wellness allowance.
• Team Building Opportunities.
• €80 monthly meal allowance.
• Parking (limited).
• Local discounts and more…

Our team is committed to keeping remuneration and benefits under constant review to make sure what we offer stays relevant.