Implementation Consultant

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity
As an Implementation Consultant, you’ll work in a project-based environment supporting customers throughout the Dayforce implementation lifecycle, from requirements gathering and configuration through testing, go-live, and post-implementation support. You’ll work closely with customers and internal teams to understand business requirements, troubleshoot issues, and configure effective solutions. This opportunity is suited to someone with previous consulting or implementation experience who is looking to further develop their technical and customer-facing expertise.

What you'll actually be doing
• Participate in customer requirement-gathering sessions and translate business needs into appropriate system configurations and solutions.
• Support implementation projects through configuration, testing, troubleshooting, deployment, and go-live activities.
• Work directly with customers and internal stakeholders to investigate issues, provide guidance, and support successful project delivery.
• Apply technical knowledge, including SQL and XML, to support troubleshooting, integrations, and implementation activities.
• Take ownership of project deliverables while remaining flexible to support customer support-oriented responsibilities within the team when required.

Skills and experiences we value
• 2–3 years of relevant experience in consulting, implementation, or a similar customer-facing technical environment.
• Strong troubleshooting and problem-solving skills, with a basic understanding of SQL and XML.
• Knowledge or experience with timesheet, timekeeping, workforce management software, and related processes or system logic would be valuable.
• Strong customer-facing communication and stakeholder management skills; bilingual capability would be an advantage.
• Exposure to networking concepts, including switches, ports/porting, connectivity, or related troubleshooting, would be advantageous.

Working arrangements
• Night Shift — 4:00 PM to 2:00 AM (Mauritius time), aligned with North American business hours.
• Candidates should be comfortable working occasional weekends during critical project activities, particularly customer go-lives.
• Flexibility is important, as the role may involve taking on customer support-oriented responsibilities based on team and business requirements.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
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