Collections of payments from US and International customers.
Accountable for reducing delinquency for assigned customer accounts
Provide customer service regarding collection issues, follow up on the open invoices and short payments or/and any discrepancy with customers to be correctly resolved.
Follow up on disputes to get thems resolved and have cleared the account of the customers assigned.
Monitor and maintain assigned accounts -- customer calls, account adjustments, small balance write offs, customer reconciliations and all the payments plans to get their current balance (goal-oriented)
Influence external client to take desired actions by using techniques appropriate to the situation
Review and coordinate with the Credit and Collection Manager to approve release of shipment to customers in credit hold.
To guide and attend to dif depts. as well as sales, customer services, etc. for the correct follow up to their interaction with the C&C department
Process credit card payments as required and be sure they are approved.
Communicate and follow up effectively with sales and customer service departments regarding customer accounts issues on a timely basis.
Prepare an overdue/delinquent portfolio report, uncollected invoices and prevention of accounts under a risk of delincuency for a weekly meeting review with Credit and Collection Management.
Update clients database related to payments or contact information.
Perform additional related projects, account reconciliation responsibility as requested by department Manager.
Continuously offer efficient process improvement recommendations and revise or create Accounts Receivable- collections work Instructions as requested by the department Manager.
Lead and support cross-functional projects to improve business results and expand the implementation of better business practices.
Responsible for timely communication of weekly, monthly and quarterly reporting of key measures to AR manager.
The functions listed above are illustrative but not limited and could change according the company and department needs.
