App Support Engineer Web-based Jr

Position Requisition Details

• Position: Junior L1 Technical Support & SQL Server Developer
• Experience Level: Entry-Level / Junior (0 – 2 years)
• Domain Focus: Front-line IT support, incident triage, relational databases (Microsoft SQL Server)
• Language Requirement: Good to Intermediate English (B1–B2). Must be capable of holding conversations and drafting clear, professional emails and ticket updates.

Must-Have Skills (Mandatory for Candidate Screening)

• 1. Language & Communication (English Proficiency):
• English Level (Good to Intermediate):
• Conversational: Able to maintain direct conversations, participate in sync calls, and discuss issue statuses.
• Written: Able to draft clear, professional emails, document incident notes, and communicate status updates on ticketing platforms without ambiguity.
• 1. Database & SQL Server (Primary Technical Focus):
• T-SQL Fundamentals: Writing clean queries using SELECT, WHERE, ORDER BY, GROUP BY, HAVING, and built-in functions.
• Joins & Relationships: Solid understanding of relational concepts (Primary/Foreign keys) and ability to write INNER JOIN and LEFT JOIN.
• Safe Data Manipulation: Writing basic INSERT, UPDATE, and DELETE queries with explicit transaction control (BEGIN TRAN, COMMIT, ROLLBACK).
• Tooling: Hands-on experience with SQL Server Management Studio (SSMS) to navigate schemas, inspect tables, and run queries.
• Basic Object Awareness: Ability to read and execute existing Stored Procedures and Views.
• 1. Technical Support & Operations (L1):
• Ticket & SLA Management: Experience or familiarity with ITSM ticketing platforms (e.g., Jira Service Management, ServiceNow).
• Incident Triage: Ability to gather diagnostic details (error logs, reproduction steps, timestamps) to classify and escalate issues properly.
• Documentation: Following standard runbooks/SOPs and updating internal Knowledge Base (KB) articles.
• 1. Core Soft Skills:
• Attention to Detail: High discipline when viewing or modifying production data.
• Coachability: Receptive to code reviews, mentorship, and change-management protocols.

Nice-to-Have Skills (Preferred / Differentiators)

• Basic knowledge of Git for script versioning.
• Exposure to SSRS (SQL Server Reporting Services) or Power BI for simple report generation.
• Understanding of ITIL v4 fundamentals (Incident, Service Request, Problem).