Posición: ABL - Service Desk Analyst

Reclutador: Daniela Gaviño.

Ubicación de la posición: Aguascalientes

Modalidad de trabajo: Presencial.

Industria – Sector: Global.

Tus Funciones

Provides technical support to users for troubleshooting issues and answering questions.
Onsite Hand/Eyes support contact for Group IT.
As Group IT is a global organization, many of these contacts are in English both spoken and written.
1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)
Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.)
REMEDY (ITSM) call registration or other ticket registration system
H/W break fix and maintenance
Paperwork for asset & finance management
PC preparations (W'10 incl. MS Office build, configuration) and startup training (provisioning) to new users
PC and PC supply provisioning
Willing to work in shifts during regular office opening hours
Willing to work outside office opening hours by occasion
Willing to travel to other office locations
Apple Mac OS knowledge is a plus

Conocimientos y experiencia necesaria:

Provides technical support to users for troubleshooting issues and answering questions. Onsite Hand/Eyes support contact for Group IT. As Group IT is a global organization, many of these contacts are in English both spoken and written.

Habilidades: