Manager, Business Continuity and Incident Management

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Job Description – Manager, Business Continuity and Incident Management (BCIM) (GCB 5)

Role purpose

Plan, coordinate, and implement Business Continuity and Incident Management activities across all departments in HBMX‑EDPM, ensuring end‑to‑end planning with key stakeholders (scope, deliverables, timelines, and service levels) to sustain and restore operations during disasters, contingencies, or major incidents.
This includes coordination and communication with Region, Senior Management, Business and Functions, as well as managing activities related to audits, governance, control, and risk requirements for the function.

Key responsibilities (Principal accountabilities)

Business impact

• Act as the single, primary point of contact for the BCIM team for all entities/areas for BCIM-related queries.
• Lead the implementation of BCIM standards, initiatives, and local regulatory requirements.
• Manage the relationship with BC Champions through regular two‑way meetings (tracking initiatives, policies, implementation blockers, and deliverables).
• Implement and operate the Incident Management framework, ensuring business recovery when contingencies or major incidents occur.
• Coordinate and ensure robust testing across Business and Functions in line with the agreed schedule.
• Ensure areas complete activities required by BCIM Standards and local regulation; and ensure GSC remains on track with MIM Standard activities.
• Challenge Business/Functions to strengthen their BC Plans and improve strategies to meet business needs.
• Act as a Subject Matter Expert (SME) to support business areas.
• Implement and monitor the BCIM training & awareness programme in GSC MX.
• Customer focus: remain flexible with changes and promote a “WOW factor” in service.

Customers / stakeholders / compliance

• Track the Annual Compliance Certificate, ensuring progress on Business Continuity Planning to meet FIM requirements.
• Continuously reassess the Business Continuity Plan, reflecting business changes, legal/regulatory requirements, procedures, restructures, and the impact of new technologies.
• Ensure the quality of BCIM programme implementation: identify improvements, document action plans, and follow through to closure.
• Ensure Business and Functions BC Plans are sufficiently robust and monitor their effectiveness.

Audit, control, and risk

• Manage and follow up on activities arising from internal/external audits, functional reviews, governance, control, and risk requirements.
• Maintain HSBC internal control standards, including timely implementation of audit points and regulator-related matters.

Role requirements (Functional knowledge / skills)

Experience and knowledge

• 3–5 years of experience in Business Continuity and Incident Management.
• Strong experience in Business Continuity and Crisis Management.
• Strong knowledge of local financial regulation.
• Proven experience in programme deployment or project management with fixed deadlines.
• Desirable: experience in Incident Management and Emergency Response (techniques, methods, procedures).
• Desirable: experience in audit or quality assurance and/or BC programme implementation in the financial sector.

Languages and tools

• Fluent English (spoken and written).
• Strong proficiency with Microsoft tools (e.g., PowerPoint, Excel).

Competencies

• Strong communication and negotiation skills; ability to engage effectively with different management levels.
• Effective planning, project management, and customer relationship skills.
• Results-driven delivery in short timeframes.
• Influence and networking; ability to perform under pressure.
• Strong presentation skills.
• Risk management capability and strong relationship-building with business partners.
• Behaviours aligned to corporate values; a “we can do” mindset.

Education / certifications (desirable)

• MBA.
• BCI UK or DRII USA (CBCP) certification.

Governance / Committees (per document)

• Tactical MIGs (Major Incident Groups)
• Payments Working Groups
• CAB LATAM

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

*Issued By HSBC Electronic Data Process Mexico Private LTD*